Doctor, the reception computer just burst into flames and there’s no back-up. Hey boss, half the day just cancelled or rescheduled their appointments. Sorry, but I’m giving you notice that as of 2 weeks from now, I am retiring. There’s a really upset client on the phone, would you like to take the call? The
In looking for a great quote to head up this week’s help column, we came across so many good quotes from really excellent executives that we decided to just give you a bunch to inspire you and possibly head you in new directions. Look them over and see how you could formulate a higher degree
One of the staff at your office is demanding you do part of her or his job without pay or credit. What do you say to them? A patient rips your face off when you presented the bill to him? How do you handle it? Your father constantly criticizes your work and tells you what
Have you ever had a day where it was non-stop multi-tasking? Staff interrupting you while you’re trying to write up some charts, while handling supplier phone calls, while trying to read resumes to decide which one to hire, while checking your Blackberry or iPhone for emails and texts, all the while wondering why so many
A new patient enters your practice and sits in your dental chair and hands you their dentures. This, however, is not the start of the sales process – that started before they even got to your practice. The beginning of the whole process is the method by which the new patient found you and chose
How many times have you heard or been told that all success takes is lots of action and being persistent? Well, most people feel kind of stuck in a rut and don’t know how to get out. They don’t know where to start. They don’t know if they can do it. They don’t know what
This has been a hot topic since time immemorial. While fee guides exist, there is often pressure to discount based on other low-ballers in the neighborhood and also pressure from the patients themselves. Dartboard approach to fee setting While provincial fee guides may not be perfect, they are far better than using a dartboard to
Interested in increasing the flow of new patients or clients into your practice? If yes, you are not alone as about 95% of healthcare practices still have room to grow. Even if you are fully booked, there is always a need for new clientele because of natural attrition due to people moving on and passing
Whether you are the owner of a practice or one of the team members who make the practice happen, you are a leader to others. Perhaps it is your staff you are leading, or maybe you are leading the patients/clients towards ideal care, or maybe you are a mom or dad leading your children, or
Over the years, we have witnessed many “styles” of management that were in place before beginning to work with our healthcare clients. Although most professionals do NOT “wing it” when it comes to delivering their highly technical services, the management side of things is another matter. And, to answer the question “does winging it actually
WAIT! DON’T FORGET TO BOOK YOUR
FREE PRACTICE ASSESSMENT
You have nothing to lose –
except an opportunity to enrich
your practice!
