Practices have their doors open to the world usually, and all manner of people can choose to walk through those doors. And it would probably be fair to say that there is a certain percentage who you do not have instant chemistry with, right? Sometimes they are intensely shy, sometimes they look and smell unkempt,
Getting a patient or client to go ahead with the ideal care they deserve to have is sometimes like pulling teeth (pun intended). You went to school for 4 years in order to be able to give perfect treatments and you would think that since a patient or client came to you with a problem,
You say to yourself as you head toward the practice, “It’s going to be a great day today.” You are trying to pump yourself up to survive another day. You walk into reception and the first thing you are hit with is that one of the staff is ill and not there. A patient or
How important is the staff member manning your front desk? Extremely! Here are a couple of experiments: Try phoning around to 5-10 different practices (not your competitors, please!) and put yourself in the shoes of a new patient or client and see how you feel about the response at the other end of the line.
In late April, Google made a subtle but far reaching change regarding websites and mobile devices that may have affected you. Everyone who has a website must understand what this change means to them in terms of potential patients finding your website. If you have already taken care of this on your website, kudos to
Basically, you know what YOU are doing … but do you know what your competitors are doing? Many practitioners come to work in the morning, do their work, and go home at the end of the day, completely oblivious to the changing world around them and then wonder (once in a blue moon) why their
Let’s start off by defining frustration: “the feeling of being upset or annoyed, especially because of inability to change or achieve something.” This could be caused by an event or circumstance that causes one to have a feeling of frustration; or it could be the prevention of the progress, success, or fulfillment of something. It
Have you ever walked into a posh hotel or into someone’s house that actually makes an emotional impact on you or simply delighted you? Where you felt totally comfortable and relaxed? Made you feel more cheerful? Or one that was so sterile there was nothing to impress you or make you recommend it? Have you
Practice Owner: In case you didn’t get the memo, here it is again! Staff get bored sometimes and need a little extra fun to spice things up! “Corporate culture” is a hot topic these days and it’s all about keeping your team (and yourself) being creative, challenged and energized. While there can be lots of
While being concerned about your bottom line as a practice owner makes sense because that is your take home pay, maybe you’re worrying about the WRONG bottom line. Is it really how much profit your practice made this year or are you focusing on the wrong thing? Are you reducing your bottom line? Breaking “the
Walking into a healthcare practice for the first time as a new patient or client, you form an instant opinion about the practice if you are an aware and observant person. The carpet is messy, the front desk is cluttered, the receptionist didn’t instantly greet you warmly and make you feel you are in the
Various aspects of your life, including your home life, your practice, your hobbies, and other interests can start flying out of your control and your stress level will start to escalate. And your enjoyment of life will head south. There are many ways of preventing this vicious downward spiral from even starting and keeping you
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