Having worked with more than 1,100 Canadian healthcare professionals since 1989, we’ve observed that most of them do a fairly decent job of hiring the right staff but they THINK they haven’t – simply because they’re not coaching them into the dream team. While there is neither such thing as a perfect boss, nor a
While there are a variety of reasons why patients may complain about service, here is one you may not have thought of. Even though the story below is profession specific, the idea applies to any type of healthcare practice. Here is an interesting story we found that applies to any healthcare office: The biggest problem
A practice building resource that is often not fully tapped is the patients who have received some service, such as a repair or a reline or a denture more than 8 years ago, but who have not been on regular service since. If the patient is not in the practice and is overdue for a
Go ahead, disappear! Let’s see…where are you going to go this summer for a week or two getaway? Get your imagination in high gear. Maybe a canoe trip in the Rockies, whale watching on the Pacific Coast, trekking in the Laurentians, fishing off Newfoundland, participating in the Calgary Stampede. Every province and territory in Canada
Does the patient run the scheduling of your practice, or do you? Virtually every denturist practice that we have worked with so far (about 90 across Canada) improved their scheduling of the various tasks necessary to make the practice run. When they got in control of the scheduling, their patients experienced better service, more on-time delivery,
More denturists are creating high-tech practices, yet many do not have a website. Because the Boomers are Internet-savvy, having a website is becoming mandatory to maximize your business. Visibility A website serves many purposes: Your prime public, 45 years of age and up, are heavy-use web surfers and computer-savvy, and will look for you there.
We all know the real estate maxim of “location, location, location” as the key to successful sales. In your profession, we would say “education, education, education.” Have you realized, though, that there are two sides to education with regards to implants and over dentures? There’s you and there’s the patient. Educate yourself first More and
From the number of Denturists I have met with tire tracks across their chests, I’d be inclined to say that their patients are running the show! Did you know you are the executive of a business? Have you ever considered the fact that you are the CEO of a company? True, you are also a
Scenario One: You ask a patient in the waiting room, in front of other patients or staff, to hand their denture over to you for repair (it has also happened, probably more than once). Later, your patient is handed his or her repaired denture over the counter at the front. Scenario Two: You take the
While every practice we have consulted over the past 19+ years has been completely unique in many ways, there are certain issues and patterns that are in common. The staffing of a denture practice and delegation to the staff is one of the aspects that our consultants are faced with solving. Here are some of
How you look, talk, write, act and work reveal your professionalism or lack thereof. Society does not emphasize the importance of professionalism, so people tend to believe that amateur work is normal. Many businesses accept less-than-great results. Schools graduate students who cannot read. You can miss 15 per cent of the driving-test answers and still
To explain their failures, you might hear people say: “I don’t have a head for business which is why my practice is not doing well.” “Leaders are born to lead. I was born to follow. I’ll just be a good soldier.” “She inherited her musical skill from her father, but my dad is a truck
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