There are many types of people in this world. Some you want to work for you and some you don’t. For instance, have you ever had a team member whose usual response to any order or idea is, “It can’t be done,” or, “It won’t work.” This can result in a lot of frustration for
Welcome to the crazy world of marketing to attract new patients to your practice. Whether you like it or not, whether you want to partake of it or not, you ARE in the middle of it and part of it. You can’t have a successful practice with no business coming in your front door. Uh-uh,
When you need or want more new patients, there are millions of ways to market your practice externally to attract them. Some work better than others and give you more return on your investment. However, all those marketing dollars can be wasted if a prospect calls in to your office and is not impressed by
When a woman gives birth, it is an agonizing process, but the outcome outweighs all that pain. She holds the newborn in her arms and the past is erased. When a patient comes to you for treatment, there is often some physical pain involved, but the end result is usually worth all that. When you
How many times in your life have you done or said something that wasn’t perhaps the right thing to say or do to someone that you regretted afterwards? Have you ever wished that you were a better person? Have you ever wished that you could undo some harm you caused someone? Have you ever felt
From time to time it is a really good idea to sit down with yourself and do an introspective review of your practice and your life. In other words, do an honest self-assessment as to the success and satisfaction levels in your life. You may find that you have let things slide that you were
One of your team mates is always dumping bad news on you when you would prefer good news. Or you feel one or more of your staff are against you. Or there is a patient or client who seems to have a strong negative attitude towards you. Perhaps you see someone who might be doing
In the hundreds of practices we are in contact with per week, we get to talk briefly with a lot of Receptionists manning the front desk. Some need work, some are okay, some are good, and every once in a while, we are delighted to be talking to an outstanding individual who really cares and
Snow days and ice storms. The entire city is shut down with a freak ice storm. Or you open your front door to a wall of snow. Or two feet of snow fell overnight and the plows haven’t come yet. And maybe it wasn’t even predicted. We live in Canada so we see it all
Running a practice, whether as the Owner or the Office Manager has a lot of trials and tribulations. You may find yourself doubting yourself (are you sure you’re are making the right decision), hating how you managed a certain situation (and you make a resolve never to try that again), wish that you weren’t put
To continue where we left off on the previous article two days ago (Part 1 of 2): Who is responsible for how much you get paid? The answer is that every single member of the practice helps to generate their own pay and bonuses in a practice. To have a successful practice there must be
Ever have a sneaking feeling that your practice could be doing better? Ever experienced just a little over-the-top stress from time to time? Feel your staff are not on the same page as you sometimes (and they probably feel likewise that you are not on their page either)? Wish your patients or clients would go
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