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Dealing with People

Emotions Running Wild?

Patients and clients experience a lot of different emotions when it comes to your services, right?  Some come in like lions and go out purring

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How to Be a Superstar

Bosses and staff are a team (or should be) and can make a huge difference in your patients’ lives.  However, not everyone is a “born”

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Team

Team Togetherness

Togetherness is not a word you would use to describe some of the teams we have run into in some practices over the years.  And

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Service

You Get What You Pay For

Many patients and clients these days are constantly looking for bargains and how to get stuff cheap.  They are even getting into bartering in your

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Staff Issues

In analyzing practices and chatting with practice owners, the most common subject they bring up is “staff issues”.  Interestingly enough, the “issues” are widely variable

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