What’s in it for your staff to work harder and smarter? Even fabulous staff can feel a bit left out of the financial loop when they see the revenues increase without any return to them. You are simply on different playing fields. Ever wonder why staff sometimes do not do their job functions in the
Warning: This is a marketing article in disguise! Your patients’ favourable attitude or opinion about your practice is what will help it to grow, and they will only give it their stamp of approval if they received the quality of denture and service that they expected. Therefore, this article is all about Quality Control in your
We all know the real estate maxim of “location, location, location” as the key to successful sales. In your profession, we would say “education, education, education.” Have you realized, though, that there are two sides to education with regards to implants and over dentures? There’s you and there’s the patient. Educate yourself first More and
From the number of Denturists I have met with tire tracks across their chests, I’d be inclined to say that their patients are running the show! Did you know you are the executive of a business? Have you ever considered the fact that you are the CEO of a company? True, you are also a
People have a lot of different attitudes towards computers: love ‘em, hate ‘em, tolerate ‘em, curious about ‘em, could care less about ‘em, break ‘em, use ‘em, kill ‘em, and so on. I personally hated ’em, while my husband Bob, our main consultant at AMI, is a computer guru who had worked years ago at
Scenario One: You ask a patient in the waiting room, in front of other patients or staff, to hand their denture over to you for repair (it has also happened, probably more than once). Later, your patient is handed his or her repaired denture over the counter at the front. Scenario Two: You take the
While every practice we have consulted over the past 19+ years has been completely unique in many ways, there are certain issues and patterns that are in common. The staffing of a denture practice and delegation to the staff is one of the aspects that our consultants are faced with solving. Here are some of
You have problems if you focus too much on making money or too much on production. If you focus too much on making money, all you think about is “get money, get money, get money”. You borrow as much money as you can. You convince people to pay for services or goods you have not
One key to a successful practice is having an abundance of new patients walking through your door. But, you probably do not want to rack up a heavy advertising budget that could eat away all your hard-earned profits. The answer, however, is right inside your practice. Namely, word of mouth from your already existing clientele.
How many practices actually do personnel evaluations? In our experience, not that many. What we commonly see is that staff automatically get an annual raise in pay without any performance review at all. Perhaps the difficulty lies in the fact that most practitioners do not know how to do one. Definition, Please! When you look
Have you ever sat down and figured out how many hats you wear in your business? Many denturists are still one-person shows and are: business owner telephone answerer greeter of patients finance manager salesperson lab technician denturist janitor supplies orderer marketing manager bookkeeper gopher, snow shoveler, window washer, hinge oiler, etc. When you add up
I have personally met with about 6000 healthcare professionals across Canada to analyze their practices, and our staff have done extensive work with over 1,400 of them (including more than 150 Denturists) to train them as executives and help them improve their practices. Some facts we have observed are: there are no perfect bosses; there
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