You, the practice owner, feeling quite generous one day, decide to put in a bonus system of some type for your staff. This seemed like a really good idea at the time and when you presented the idea to the staff, they too thought that it would be wonderful. This doesn’t mean that you are
For most health care professionals, you go through your college years dreaming of owning an ideal practice and it keeps you going when things are hard, like exams and professors. It’s a similar thing to keeping your eye on the mountain top when you are climbing and going through rough, steep terrain, and you have
Going to the office every day can be: Behind Door #1: Fun, exciting, special and fast-paced. Behind Door #2: Sluggish, tedious, repetitive and boring. Behind Door #3: Somewhere in between – kind of lack luster, ordinary, neither bad nor good. Getting out of bed in the morning and looking forward into your day, would you choose
Sooner or later, one of your precious team members is going to be off work because of an illness for a day or so (hopefully). Yes, we do all we can to eat right, sleep well and enough, take our vitamins, wash our hands a lot while around sick people, but even then, it may
My staff and I just spent the weekend at a workshop with Manuel Suarez, an Online Marketing Ninja/Expert/Guru, and although we have been doing online marketing for years ourselves, we had our eyes opened big-time to the massiveness of the opportunities to find and reach potential new clients or patients. To start with, in Canada
It is believed that Ernest Hemingway wrote that “courage [or guts] is grace under pressure.” What an intriguing way of putting it! There are days in a practice, or any business for that matter, where the owner or the staff are under a great deal of pressure. This may be from too tight scheduling, financial
With the New Year here, I got to thinking about all the New Year’s Resolutions that I and millions of others have made over the years that never got completed and sometimes never even got out of the gate. Unfinished business! I’ve heard that success is nine-tenths preparation, so I thought it might be useful
As the owner of a practice, have you ever sat at the front desk of your practice and taken all the incoming calls and dealt with the walk-ins? This is not a piece of cake in most practices. It takes a special kind of person to deal with these calls. And do you know that
Uh oh … here I go again on the subject of success. It seems everyone I meet wants success, happiness, fulfillment. The really funny thing is that it means something different to each person! Some practitioners would be happy if they had a fairly full schedule, others want to be solidly booked out 3-4 weeks
Are your staff tired to death of spending half their days doing phone calls to remind patients or clients of their upcoming appointments? And does it seem harder and harder to make contact via phone? Would you rather have them spend that time on something more valuable … like marketing ideas to attract more new
A lively practice where the staff actually like each other and cooperate well together is a thing of beauty. Patients or clients will definitely perceive the difference if they have previously been at a different practice where everyone was bored or where the staff sniped at one another. The “feel” of the practice would have
Getting through your day as the practitioner, putting one foot in front of another, seeing each patient and doing what’s required, dealing with issues that come flying at you from staff, patients, and phone calls, going home late and having a late supper and kissing the kids goodnight … hey, this is just a normal
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