Some days, it seems like you have to be an absolute genius to run an efficient and profitable practice. The question is, if you were not born that way, how can you achieve the status of genius? I discovered the following list which was written by a management expert and I thought I would pass
Most healthcare professionals who are running a practice feel that they are doing all they can do and that there is nothing further that can be done that will make a difference. We talk to about 30 people a day on cold calls and many of them say “I’m doing fine” or “I’m happy the
Most of the time you love most of your patients or clients. But there are days… Whether you’re at the front doing the greeting or at the back of the practice treating, you are sometimes pinned by a patient or client who wants to share their whole world with you, such as vacations, problems with
Benjamin Franklin was quoted as saying, “The bitterness of low quality remains long after the sweetness of low price is forgotten.” Nowadays in the commercial sales arena, we see the quality of many services and products going down in order to keep the price as low as possible, and we feed into that by buying
Have you ever had a day where it was non-stop multi-tasking? Staff interrupting you while you’re trying to write up some charts, while handling supplier phone calls, while trying to read resumes to decide which one to hire, while checking your Blackberry or iPhone for emails and texts, all the while wondering why so many
When one of your patients or clients takes their time and effort to talk it up about you and your practice to a friend, co-worker, neighbour or family member and sends them your way, showing your appreciation is just plain good manners. However, HOW to do this is a controversial topic and there are a
Every one of our clients is a unique individual with unique goals for their practice. Bet you are too! Some of you have situations you wish to be free FROM and others may wish to be free TO do something. For instance freedom FROM may include such things as long hours, feeling like everything is
You can sometimes have a draggy day or week or (yikes) longer period of time at your practice. Sometimes there is a sad event that happens and the team loses a bit of their perkiness. As this is less than optimum for your clients or patients to perceive, different practices have adopted different solutions. The
Most practitioners have themselves said or heard said in their practices some of the following: “It’s not my fault that …” “You didn’t say to get that done.” “Why didn’t you tell me that you wanted it done that way in the first place?” “Whose job is this really?” “Is that in my job description?”
Love your family. Love your friends. Love your staff. And you want to take care of them all (or not), but where do you draw the line? This is a very difficult and touchy subject for many practitioners and can create some hard feelings in you and them if not handled well. It also puts
I’m sure this has never happened to you or your team, but sometimes patients or clients have the nerve to cancel their appointments or fail to show up at all!!! And sometimes doctors and staff find this frustrating and annoying. Can you imagine?! That was an attempt at light humour on a subject that all
Over the years of practicing you may have heard many different reactions from your patients or clients about your quoted fees for service. While some may have been favourably surprised, it is probable that some were on the negative side, e.g. “Whose vacation am I paying for?” or “Don’t be ridiculous, I would never agree
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