Management Skills Made Simple

When renovating an office, a hammer can be a very valuable tool for banging nails into place and effecting a positive change in the physical appearance of the practice. However, trying to hammer administrative changes into the office staff may not be nearly as effective! Not everyone is a fan of change For some staff […]

Once upon a time, many years ago, $1 Million Dollars was considered enough money to have socked away by age 65 so that one could retire comfortably. This usually included the value of your house and what you might sell your practice for and the RRSPs you had salted away (and maybe selling a kid

So I have this Kleenex box on my desk … not any ordinary one but rather it has pink and black and grey leopard spots on 2 sides and black and white zippers on the other two. Why do I tell you that? Answer: Because it is way more upscale and jazzy than the boring

Many practitioners (and their teams) feel that they are forced (required) to treat every patient or client who walks in their door and some days they just hate coming in to work because they know that their schedule contains some difficult, ornery, or undesirable people. Now, it is true that people are people and everyone

Having perfect staff is a dream that most practice owners have. But dream on! There may come a day when people are all perfect (and even bosses might get there too one day) but we’re not there yet. However, how close we can get to perfection in the whole team becomes the game and the

A healthcare practitioner once told me that she had been practicing in a small rural town and had decided to practise instead in a nearby town as she felt she could do better there because it was bigger. She said, “It’s got sidewalks and a Walmart!” However, the new location also came with many complications

Getting physically fit and making more income are two of the most popular goals. The question is: Are they related? Have you ever let yourself go physically over a period of time and found that you are not getting enough restful sleep, leaving you feeling tired and draggy at work as a result? Does this

Marketing and PR are closely related subjects. Marketing-wise, you can go online and tell the world about your practice; you can have the best website on the internet in terms of gorgeousness and interactiveness; the content on your website may be very intriguing and resourceful; your Facebook page may be kept constantly updated and interesting;

The question “Should I have more than one practice?” comes up again and again, and although lots of practitioners would not even contemplate it (in fact would shudder at the mere idea), I thought I would give some thoughts on it for those who have considered it as an option. We have worked with 2000

Pretty much the whole world of business (including healthcare professionals) know that they need a website as part of their marketing strategy. Many people have put together a website because they have heard that they need to be “found” on the internet and so they stick a pretty, but passive, website up on the internet

Your patient or client comes into your practice … waves at the Receptionist or says “Hi” and sits down in the waiting area and starts texting on his or her cell phone. Eventually someone in your practice tells them to “come this way” and takes them to the treatment area. The expected service is delivered