Ejecting a Patient or Client

Have you ever had a patient or client like this: “Where did you say you got your degree?” “Why can’t you run on time?” “Whose vacation am I paying for anyway?” “You’re hurting me.” “Your staff is rude to me.” “Your…
Emotions

10 Reasons a Patient Would Leave You

Most patients or clients are not fickle. They have particularities and specific needs, and some are more challenging than others. The first appointment with them is of course crucial for the building of the relationship, but every appointment…

How to Use Social Media

I do not know how to use Facebook, Twitter, Instagram and Pinterest. There! I have confessed it. I am constantly told that these are important Social Media avenues to reach potential clients. Apparently, most healthcare professionals (about…

Field Of Dreams

A practice owner of two years recently told me that he had the idea from the movie “Field of Dreams” that “if you build it they will come”. In starting his practice from scratch, he thought that the referrals from happy clients would…

Continuing Education For a Better Practice

Many healthcare professionals are so relieved when they complete their professional training and are so sure that they now know what they need to know. They are bursting to get into practice and start applying their newfound skills. And that…
Team Work

Success Through Teamwork

In looking for a great quote to head up this week’s help column, we came across so many good quotes from really excellent executives that we decided to just give you a bunch to inspire you and possibly head you in new directions. Look them…

The Ideal Employee

If one were to stand in the shoes of an employer and ask oneself, what are the qualities of an ideal staff member, one might find the following items are on the list: 1. Don’t be a clock watcher. If you come early each day and stay till…
Bullies

How To Handle Bullies, Complainers, Critics and Whiners

One of the staff at your office is demanding you do part of her or his job without pay or credit. What do you say to them? A patient rips your face off when you presented the bill to him? How do you handle it? Your father constantly criticizes…