Life / Work Balancing Act

A seasoned healthcare professional that I recently met said to me, “All this talk about going to the next level does nothing for me. I don’t even know what that means specifically. What I want is just to be happier with my life, work less, be more efficient, not feel so exhausted, and have a

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The Definition of Insanity

Recently, a healthcare professional came to us saying he needs to change the way he does things because it’s not working for him. He asked me if I’d heard the famous saying, “The definition of insanity: Doing the same thing over and over again and expecting a different result.” And yes, we are quite familiar

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More Efficiency = More Income

Denturists frequently ask me, “What is the typical successful denture clinic doing?”  This is a hard one to answer as I don’t believe there is such thing as a “typical” denture clinic. Every clinic is unique, has a different set of goals, a unique patient base, different dental philosophies and a variety of styles of

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Attack of the Sticky Notes

Horror of horrors … sticky notes are taking over your mind, your desk, your computer. Where to hide from these? How to get rid of them? Firstly, having sticky note pads to hand to jot a quick note are not necessarily a bad thing. It is what you do with them and how to organize

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Is the Tail Wagging the Dog?

Does the patient run the scheduling of your practice, or do you? Virtually every denturist practice that we have worked with so far (about 90 across Canada) improved their scheduling of the various tasks necessary to make the practice run. When they got in control of the scheduling, their patients experienced better service, more on-time delivery,

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