How Heidi Turned Me into a New Client
Janice
02/06/2016
When someone contacts your office for the first time, there is a first impression that takes place instantly in the potential patient or client’s mind.
Receptionist
Department of First Impressions
Janice
02/06/2015
How important is the staff member manning your front desk? Extremely! Here are a couple of experiments: Try phoning around to 5-10 different practices (not
The Face Of Your Practice
Janice
30/06/2014
How do you attract more customers to your lab and become successful financially? Easy! Look at all your points of contact with your customers and
The Face of Your Practice
Janice
12/05/2014
When healthcare professionals say, “My front desk…” they are not usually referring to the piece of furniture in the reception area but rather to the
Is it REALLY a Fairy Tale?
Janice
16/10/2013
Once upon a time, there was a Denturist who dreamed of owning his own practice one day where the phone rang consistently due to some