
Empathy: The HEART of the Practice
Ever worked with someone who, upon hearing a misfortune that you just experienced, reacted by saying, “You’ll get over it, move on.” Or, “Life sucks,
Ever worked with someone who, upon hearing a misfortune that you just experienced, reacted by saying, “You’ll get over it, move on.” Or, “Life sucks,
People have a lot of different attitudes towards computers: love ‘em, hate ‘em, tolerate ‘em, curious about ‘em, could care less about ‘em, break ‘em,
You have problems if you focus too much on making money or too much on production. If you focus too much on making money, all
I have personally met with about 6000 healthcare professionals across Canada to analyze their practices, and our staff have done extensive work with over 1,400
Basically, your practice is a two cylinder engine: it runs on new business and repeat business. You should be consistently advertising and, as a result,
Establishing the value or worth of a practice is a complex matter. There are more than 30 ways in which to calculate the value of
Canadian Optometrists are well-primed to care for the health of their patients. It’s taking care of business that seems the higher hurdle. With competition elbowing
Canadian Veterinarians are well-primed to care for the health of their patients. It’s taking care of business that seems the higher hurdle. With competition elbowing
There are days when, like the rest of us, you have wondered whether you should fire all the staff. Likewise, your staff were probably thinking
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If you are not a “born leader,” take heart. Most real true leaders are created in the crucible of life, or else by mentoring, or
How you look, talk, write, act and work reveal your professionalism or lack thereof. Society does not emphasize the importance of professionalism, so people tend