
Ejecting a Patient or Client
Have you ever had a patient or client like this: “Where did you say you got your degree?” “Why can’t you run on time?” “Whose
Have you ever had a patient or client like this: “Where did you say you got your degree?” “Why can’t you run on time?” “Whose
Most patients or clients are not fickle. They have particularities and specific needs, and some are more challenging than others. The first appointment with them
I do not know how to use Facebook, Twitter, Instagram and Pinterest. There! I have confessed it. I am constantly told that these are important
A practice owner of two years recently told me that he had the idea from the movie “Field of Dreams” that “if you build it
If one were to stand in the shoes of an employer and ask oneself, what are the qualities of an ideal staff member, one might
As a practice owner, life can be a bit (or a lot) hectic and aggravating (with all the decisions to be made) and tricky (dealing
Marketing, marketing, marketing. Once upon a time, you just had to rent a space (oops, marketing), put a sign out front so people knew you
Have you ever had a day where it was non-stop multi-tasking? Staff interrupting you while you’re trying to write up some charts, while handling supplier
Arriving at work each day in the best of moods and everything in life just “peachy” would be an ideal scene, and one that we
Which of these five statements do you believe are true? My business rises and falls based on the economy. My success is largely determined by
The Four Stages of a Practice: From Love to Hate Just as products have a life cycle or shelf life, so do practice owners and
Want more new patients but don’t want to spend a fortune on marketing? Why should you when there is so many brilliant, free and easy