Doctor, the reception computer just burst into flames and there’s no back-up. Hey boss, half the day just cancelled or rescheduled their appointments. Sorry, but I’m giving you notice that as of 2 weeks from now, I am retiring. There’s a really upset client on the phone, would you like to take the call? The
In looking for a great quote to head up this week’s help column, we came across so many good quotes from really excellent executives that we decided to just give you a bunch to inspire you and possibly head you in new directions. Look them over and see how you could formulate a higher degree
10 Signs Money Is Controlling You: You constantly worry about having enough money You often wish you could buy more things Your only goal in life is to get rich, but you have no realistic plan You spend money to feel better You blame others for your financial problems (government, spouse) You judge people based
This article about discounting your fees has graced the pages of Denturism Canada a number of years ago. However, the issue continues to rear its ugly head, so we wanted to “play it again.” The theme is: Be the BEST and get compensated appropriately, or how to eliminate discounts in a practice. By discounting, you
Have you ever thought to yourself, “I should get up and get this ____ done.” And it didn’t happen. Or have you seen someone give a weak order, “You should move those files someday.” And it didn’t get done. One skill that great leaders have that puts them in control of situations is the strength
Do you think your most valuable asset is a possession – your home, your car, your stereo or your savings? No, none of these things are your most valuable asset. Even if you have millions of dollars, your money is not your most valuable asset. In fact, it might become a liability if you get
When healthcare professionals say, “My front desk…” they are not usually referring to the piece of furniture in the reception area but rather to the living, breathing human being taking care of business at the front of the practice. This person is the “face” of your practice and hugely responsible for the success of your
Can Your Practice Be Found Online? Many healthcare professionals have created high tech practices, yet relatively few have built a website to match. With 90% of the public surfing the internet these days, it has become important to have exposure there in order to capture your share of new patients and to maintain patient loyalty.
What’s in it for your staff to work harder and smarter? Even fabulous staff can feel a bit left out of the financial loop when they see the revenues increase without any return to them. You are simply on different playing fields. Ever wonder why staff sometimes do not do their job functions in the
From the number of Denturists I have met with tire tracks across their chests, I’d be inclined to say that their patients are running the show! Did you know you are the executive of a business? Have you ever considered the fact that you are the CEO of a company? True, you are also a
I have a confession to make. Behind every successful woman, there is occasionally a brilliant man. In this case, my husband Bob Wheeler. He is our Senior Consultant and has been the solver of more than 500 healthcare professionals’ practice management problems (many of those are Denturists). Our resident guru, if you will. Anyway, I
As a denturist, you make your patients smile again by creating works of art in their mouths. Why not give them something else to smile about – the pleasure of coming into a beautiful, stylish practice that at once makes them feel at home and like they are important (which they are!). The appearance and
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