Posts

Outshine

Outshine the Competition!

There was this humorous commercial on TV a few years ago wherein a traveler stopped at a gas station and asked how to get to a certain destination point. The gas station owner thought about it, scratched his head, hemmed and hawed, and finally…
In control

Is Stress Controlling Your Life?

Various aspects of your life, including your home life, your practice, your hobbies, and other interests can start flying out of your control and your stress level will start to escalate. And your enjoyment of life will head south. There…

Are you doing your very best?

You have probably heard many stories from your patients or clients about practices they have been to where they felt a lack of service and care from the team. Sometimes, they are mentioning that the staff seemed very uncaring or even rude. Sometimes…

Busy, Frustrated and Stressed?

Have you ever been “busy” all day, but didn’t achieve your goals? You were probably distracted. Ever wonder why you feel frustrated at work? Distractions might be slowing you down. Ever feel stressed out? Distractions might be…

Who's Driving the Bus Anyway?

If I had a nickel for every practice owner who had staffing issues, I’d be rich! It’s the age old question of: Who is the source of staffing issues, the owner or the staff? As the practice owner you’d like to think it is the staff and…

Curiosity Killed the Cat?

  What is “curiosity,” and why is it so dangerous that it killed the cat? And then there was Curious George who was always getting into trouble by being curious (though he always got back out of it too)? Is curiosity, then, a bad…
Life/Work Balance

Life / Work Balancing Act

A seasoned healthcare professional that I recently met said to me, “All this talk about going to the next level does nothing for me. I don’t even know what that means specifically. What I want is just to be happier with my life, work less,…
Most Popular

Are you the most popular practice around?

As a healthcare provider, you are working your little bippy off trying to deliver the best possible technical care to your patients, right? And most of your patients or clients are appreciative about this, even though they don’t necessarily…

Why do you need a Policy Manual and Job Descriptions?

Almost all practice owners have heard that written policy … including a policy manual, written protocols and procedures, as well as job descriptions … are necessary for their practice to run smoothly. But unfortunately, they often have very…
In control

3 Steps to Increase Efficiency

Have you ever felt like things in your practice (or your life) have gone a little out of control? Have you ever been frustrated trying to run your practice efficiently, yet you find yourself running into procrastination, slow starts, assignments…

Lost Business?

While every member of your team is extremely important in the delivery of perfect service to your clientele, the people who hang out at the front desk play a huge part in the growth, size and profitability of your practice. In fact, the business…
Efficiency

Increasing Efficiency

A practice can be a very busy environment and the pace can be fast and furious with patients coming and going.  It is easy for things to fall through the cracks.  Sometimes important things.  Things that are dropped service to the patients…