There was this humorous commercial on TV a few years ago wherein a traveler stopped at a gas station and asked how to get to a certain destination point. The gas station owner thought about it, scratched his head, hemmed and hawed, and finally said, “You can’t get there from here.” The same could be
Various aspects of your life, including your home life, your practice, your hobbies, and other interests can start flying out of your control and your stress level will start to escalate. And your enjoyment of life will head south. There are many ways of preventing this vicious downward spiral from even starting and keeping you
You have probably heard many stories from your patients or clients about practices they have been to where they felt a lack of service and care from the team. Sometimes, they are mentioning that the staff seemed very uncaring or even rude. Sometimes it is the doctor who is the target … “too rushed,” “didn’t
Have you ever been “busy” all day, but didn’t achieve your goals? You were probably distracted. Ever wonder why you feel frustrated at work? Distractions might be slowing you down. Ever feel stressed out? Distractions might be the source of this. Examples: Supplies ran out unexpectedly, salespeople dropped in without appointments, discussions about personal problems,
If I had a nickel for every practice owner who had staffing issues, I’d be rich! It’s the age old question of: Who is the source of staffing issues, the owner or the staff? As the practice owner you’d like to think it is the staff and the staff would like to think it’s you!
What is “curiosity,” and why is it so dangerous that it killed the cat? And then there was Curious George who was always getting into trouble by being curious (though he always got back out of it too)? Is curiosity, then, a bad thing? Curiosity is “the desire to learn or know about anything;
A seasoned healthcare professional that I recently met said to me, “All this talk about going to the next level does nothing for me. I don’t even know what that means specifically. What I want is just to be happier with my life, work less, be more efficient, not feel so exhausted, and have a
As a healthcare provider, you are working your little bippy off trying to deliver the best possible technical care to your patients, right? And most of your patients or clients are appreciative about this, even though they don’t necessarily tell you that. But how do you get the word out to the general population around
Almost all practice owners have heard that written policy … including a policy manual, written protocols and procedures, as well as job descriptions … are necessary for their practice to run smoothly. But unfortunately, they often have very little written policy, if any, in place. Or if they do, it is often out of date.
Have you ever felt like things in your practice (or your life) have gone a little out of control? Have you ever been frustrated trying to run your practice efficiently, yet you find yourself running into procrastination, slow starts, assignments or orders not followed through on, tasks dragging on forever, etc.? Many people feel that
While every member of your team is extremely important in the delivery of perfect service to your clientele, the people who hang out at the front desk play a huge part in the growth, size and profitability of your practice. In fact, the business starts and ends at the front, from a patient or client’s
A practice can be a very busy environment and the pace can be fast and furious with patients coming and going. It is easy for things to fall through the cracks. Sometimes important things. Things that are dropped service to the patients and cause upsets. You may, as the boss, find yourself firing off orders