A practice can be a very busy environment and the pace can be fast and furious with patients coming and going. It is easy for things to fall through the cracks. Sometimes important things. Things that are dropped service to the patients and cause upsets. You may, as the boss, find yourself firing off orders
Whether you own a practice or work in a practice, you probably have the same wish for left over income that you can put away for the future, right? Most people have their eye on something they would like to do or have, and that becomes a goal to work towards achieving. Having enough “profit”
As a practice owner and healthcare professional, have you ever caught yourself thinking (or saying) any of the following: Most marketing doesn’t work This patient or client won’t go ahead with what I am presenting My staff are not on board with me/against me My practice numbers are declining because of a recession, or the
While it’s wonderful to have a big (or small) practice location, if it is not busy enough, that’s a problem. Some of the reasons for the missing butts in your chairs may be: The public may not be aware of your practice. You aren’t standing out in front of your competition. You are not marketing
One of the staff at your office is demanding you do part of her or his job without pay or credit. What do you say to them? A patient rips your face off when you presented the bill to him? How do you handle it? Your father constantly criticizes your work and tells you what
When managing a business or a practice, keeping an accurate tabulation of your production is extremely useful. If you don’t know the results of various actions or all your hard work, you can’t assess whether you are being successful or not. If a healthcare practitioner tells me they billed a certain number last week, I
A new patient enters your practice and sits in your dental chair and hands you their dentures. This, however, is not the start of the sales process – that started before they even got to your practice. The beginning of the whole process is the method by which the new patient found you and chose
Over the years, we have witnessed many “styles” of management that were in place before beginning to work with our healthcare clients. Although most professionals do NOT “wing it” when it comes to delivering their highly technical services, the management side of things is another matter. And, to answer the question “does winging it actually
Some people think success is only for the “lucky” or that “it’s a matter of being in the right place at the right time” or that “it’s who you know.” While it is a fact that there are people who have succeeded due to the above factors, did you know that everyone else can have
Having worked with more than 1,100 Canadian healthcare professionals since 1989, we’ve observed that most of them do a fairly decent job of hiring the right staff but they THINK they haven’t – simply because they’re not coaching them into the dream team. While there is neither such thing as a perfect boss, nor a
When working to help expand a practice, our consultants frequently find that the staff and the owner are going in different directions because they have not sat down and created a mission statement. This is important whether there is one staff member or 20. What is a Mission Statement? To be effective, a mission statement
Denturists frequently ask me, “What is the typical successful denture clinic doing?” This is a hard one to answer as I don’t believe there is such thing as a “typical” denture clinic. Every clinic is unique, has a different set of goals, a unique patient base, different dental philosophies and a variety of styles of
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