There are many types of people in this
world. Some you want to work for you and
some you don’t. For instance, have you
ever had a team member whose usual response to any order or idea is, “It can’t
be done,” or, “It won’t work.” This can
result in a lot of frustration for you and you don’t have time for it.
What to do about it?
Here is how a great team member would
respond to an order: “Yes, Dr. ___. When would you like it done by?” If the order doesn’t make sense or seems like
it would be incorrect to carry out: “May
I ask a question about that order?” They
can always query or ask for clarification of an order (politely). You just don’t want constant backflash,
saying it can’t be done.
Most good staff are very willing to help
and to follow up on your directions.
They understand that you ARE
the boss and you are paying them to help you.
side of the coin
However, there are people who “stop”
everything. It all seems
impossible. They don’t want to be
controlled. Many unpleasant
confrontations can result from dealing with this type of team member. And ultimately, if they are unwilling to
change their ways after you have tried multiple times to correct them, do you
really want to have this person on your team aggravating your day and probably
the patients’ days as well?
Also, this person can bring down the tone
of your whole team and there goes your cheerful, inviting practice and the
potential referrals from your happy patients.
And ultimately, your practice won’t grow and in fact, may even shrink.
Having an ideal team that works smoothly
and cheerfully together to give your patients the very best possible care and
service is a wonderful thing. And that
is the way your practice should be. However,
it doesn’t “just happen”, it is created by you, an effective executive! If you need any help with this, we are here for
you. Just call!