The Surprised Author

My staff like surprising me, and this year they REALLY surprised me by bundling 56 of my practice management advice articles into a paperback format and got it published on Amazon!  They presented the book to me on my birthday as a gift. …
Communication

Squirrel Moments

,
There is a whole universe of ways to waste your precious production time and it would waste even more of your time if I were to list a bunch of them. I thought, however, that I would take up one kind of time waster that I find myself guilty…

How Heidi Turned Me into a New Client

,
When someone contacts your office for the first time, there is a first impression that takes place instantly in the potential patient or client’s mind.  The person may not have had any previous knowledge of your practice and simply be a cold…