Have you ever tried to follow someone who didn’t know where they were going? Or were unsure of what orders or directions to give you? Or were wishy-washy about what they wanted done? Was it frustrating? Did it make you want to run to the front of the line and take control? Followers and teams
I have been in more than 100 practices over the years of meeting with practitioners about their businesses, and have seen with my own eyes the state of the nation regarding the desks within. Some have been very impressive and were designed in a way to give the impression of a calm, cool and collected
Many practitioners talk frequently about “going to the next level” but sometimes find the idea daunting. But what exactly makes them hold back from “going for it”? If you have been thinking that you should “take the leap” and go to the next level, the first thing to consider is: What does that exactly mean
This article is for all of you who work in healthcare practices, dealing with patients or clients of every type. It isn’t always easy, is it? People phone in or walk in to the practice and there you are at the front desk, no option to hide, not allowed to kick the person out or
Most practices have 6 – 18 one-ounce gold bars hidden in the practice somewhere. The question is how to find them. They are not usually really obvious or noticeable but they are there nonetheless. Are they at Reception? Yes they are! Are they in the treatment room? Yes they are! Are they in your “Marketing
Sometimes the owner of the practice has the feeling it’s “them vs. me” when it comes to the staff working to achieve the goals of the practice. Often, everyone is not on the same page and a certain amount of friction can result. Of course, this is all behind the scenes, and patients or clients
When you find and hire a candidate that seems like they will be the ideal team member who will take on their position with full responsibility, go the extra mile, make everyone feel better or happier, and will be a true asset to the practice, you would certainly want them to be loyal and stay
There are days when all *&%! seems to break loose inside an office and no one seems to be talking to anyone. Messages don’t get delivered. Agreements are made but not written. Orders or directions are given to one person but not everyone knows that she or he is now supposed to be doing such
Many practice owners feel that everything will be solved, in terms of running a successful practice, if they can just drive in more new business. They have somehow come to the conclusion that more new patients will solve everything that is wrong. To a certain degree, this is true because the practice exists in order
You, like many practitioners, may be experiencing an increasing number of patients coming to see you who have already gone to Dr. Google and “found” their problem and think they know the solution. This can be very frustrating and challenging to deal with. This is the “do-it-yourself” phenomena that all generations partake of. With the
What does “Has your practice plateaued” actually mean? Definition of plateaued: “Reached a state of little or no change after a time of activity or progress.” Most practices do plateau at some point, and sometimes many times in the life of the practice. The questions are: Why is it plateauing? And, What do I do
Some days you can feel a little overwhelmed … not even necessarily because of your practice. Rather, it is all the other “stuff” in life that gets piled on you as well, as if the practice didn’t keep you busy enough. Home stuff, volunteer stuff, kid stuff, friends’ stuff, relatives’ stuff, and so on. One
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