Posts

Am I a Good Staff Member?

Bosses of the world, please pay attention as this is a seriously important question to every one of your staff.  You hire them, put them on the job and hope for the best.  Each one of them can make or break the success of your practice, and…
Efficiency

3 Important Tools to Increase Efficiency

Most practice owners say they are concerned with how to increase the efficiency and production of their practices.  Actually, most business people of any kind want the same thing.  So what is so mysterious or tricky about having a totally…
Dealing with People

Emotions Running Wild?

Patients and clients experience a lot of different emotions when it comes to your services, right?  Some come in like lions and go out purring with contentment.  Some come in like tigers and go out like tigers.  The staff of your practice…

How to Increase Your Profitability

As a practice owner, are you interested in increasing the profitability of your practice? If yes, you are in good company with almost all practitioners. After 7 years of post-secondary education, on-going continuing educational courses, a…

When Everyone is NOT on the same page

Let’s say you own a practice and have an idea that you want to implement.  And it is a GREAT idea!  You call a staff meeting to present it and get everyone excited about it.  But, only some of them bought in and others didn’t.  Worse…
Team Togetherness

Team Togetherness

Togetherness is not a word you would use to describe some of the teams we have run into in some practices over the years.  And yet, as a practice owner, it’s probably high on your “perfect practice” wish list that you have a team that…
Reception

Contacting Overdue Patients

It isn’t that past clientele don’t like you (necessarily), but sometimes patients or clients just sort of drop out of sight.  No specific reason given.  Your staff call them once or twice but may feel rebuffed or pushed off and it can…
Service

You Get What You Pay For

Many patients and clients these days are constantly looking for bargains and how to get stuff cheap.  They are even getting into bartering in your practice which traditionally never happened for healthcare professions in Canada.  But times…
Team

Staff Issues

In analyzing practices and chatting with practice owners, the most common subject they bring up is “staff issues”.  Interestingly enough, the “issues” are widely variable from practice to practice.  However, about 75% of the problems…
Successful

Your Most Valuable Practice Asset

Some professionals consider their professional licence their most valuable asset.  Others think that having a location in a prime area is the biggest asset.  Many would answer that their state of the art equipment ranks highest.  There is…

Failure is a Bruise. Not a Tattoo.

Over our lifetimes, many opportunities to improve and expand present themselves.  New ways of thinking.  Fresh ideas.  And we get excited by some of them, right? Let’s call that the First Thought:  “Hmmm, that sounds like a great…
Make Things Happen

Never Assume Anything!

“I hope she filed that tax return on time.”  “Surely she will remember to lock the back door on the way out.”  “I wonder if he will remember to call that patient who was upset this morning?”  “I’m fairly sure that she will…