Anti-Hero Bosses
Janice
24/07/2023
In her song “Anti-Hero” Taylor Swift sings about her flaws and complexities. In this vein, a new breed of practitioners is emerging – the Anti-Hero
leadership
To lead or not to lead?
Janice
22/11/2016
Most practice owners have a number of staff (or a hoard) and find themselves in the hot seat as the leader who is expected to
How To Get In Trouble With Your Staff
Janice
15/04/2015
Cute joke to illustrate a key point: A kindergarten pupil told his teacher that he found a cat. She asked him if it was dead
Curiosity Killed the Cat?
Janice
23/02/2015
What is “curiosity,” and why is it so dangerous that it killed the cat? And then there was Curious George who was always getting
Life / Work Balancing Act
Janice
03/02/2015
A seasoned healthcare professional that I recently met said to me, “All this talk about going to the next level does nothing for me. I
3 Steps to Increase Efficiency
Janice
20/01/2015
Have you ever felt like things in your practice (or your life) have gone a little out of control? Have you ever been frustrated trying
Employee Recognition Ideas
Janice
15/01/2015
Never underestimate the care it shows when you thank your staff for a job well done or for going the extra mile on something for
Attitude is Everything!
Janice
04/12/2014
Don’t you hate it when you ask someone to do something and they say “No” point blank as the first word out of their
The Top 3 Priorities
Janice
24/09/2014
Once upon a time, the Practice Owner looked at her stats for the last week and gasped in dismay as she discovered a $4,000 drop
The Pop Can in Reception
Janice
11/09/2014
There it has sat, for over half a day. The lonely, empty, unloved, discarded pop can left behind on a chair in reception by one
Keeping Your Chin Up!
Janice
09/09/2014
Doctor, the reception computer just burst into flames and there’s no back-up. Hey boss, half the day just cancelled or rescheduled their appointments. Sorry, but
Success Through Teamwork
Janice
05/08/2014
In looking for a great quote to head up this week’s help column, we came across so many good quotes from really excellent executives that