Department of First Impressions
Janice
02/06/2015
How important is the staff member manning your front desk? Extremely! Here are a couple of experiments: Try phoning around to 5-10 different practices (not
importance of reception
The Pop Can in Reception
Janice
11/09/2014
There it has sat, for over half a day. The lonely, empty, unloved, discarded pop can left behind on a chair in reception by one
The Face of Your Practice
Janice
12/05/2014
When healthcare professionals say, “My front desk…” they are not usually referring to the piece of furniture in the reception area but rather to the