How to Bring the World to Your Door
Janice
17/03/2016
Everyone looks for the magic bullet that will act like a magnet to draw new patients into your practice in droves. There are tons of
Blog Articles
Got a Problem? Speak Out!
Janice
10/03/2016
One of your team mates is always dumping bad news on you when you would prefer good news. Or you feel one or more of
Every Day is a School Day
Janice
04/03/2016
Have you ever met a “know best?” This is someone who thinks they know everything already and that there is nothing more they can
Handling an Angry Patient
Janice
03/03/2016
Your day at the front desk is going along well with a lot of really nice clients or patients who are very appreciative of the
That Important Front Desk
Janice
29/02/2016
In the hundreds of practices we are in contact with per week, we get to talk briefly with a lot of Receptionists manning the front
Filling the Schedule
Janice
22/02/2016
Do you wish you were more fully booked? Do you have holes in your schedule? Do you ever have times of the year that are
Insurance Hassles
Janice
18/02/2016
One of the biggest time wasters for the staff of many practices is all the insurance issues that have to be dealt with in a
The Weather Factor
Janice
16/02/2016
Snow days and ice storms. The entire city is shut down with a freak ice storm. Or you open your front door to a wall
Grab Attention with Effective Ads
Janice
11/02/2016
Where are those new patients you so wish would call in or walk into your practice? There are usually many thousands of potential public who
Feasts and Famine
Janice
08/02/2016
Many healthcare practices suffer from the Feasts and Famines Syndrome, meaning they experience ups and downs in their monthly billings (other than those caused by
Good Boss, Bad Boss
Janice
03/02/2016
Just as with staff, there are probably 50 shades of grey between “super awesome boss” and “replace please.” I was going to call this article
Stuck in a Comfort Zone?
Janice
02/02/2016
During our 3 decades of consulting healthcare practices, we have encountered and helped practices that have gotten stuck in a comfort zone … “we’ve always