Cancellation

Scheduling and Cancellations

I’m sure this has never happened to you or your team, but sometimes patients or clients have the nerve to cancel their appointments or fail to show up at all!!!  And sometimes doctors and staff find this frustrating and annoying.  Can…
Service

Talking About Your Fees

Over the years of practicing you may have heard many different reactions from your patients or clients about your quoted fees for service. While some may have been favourably surprised, it is probable that some were on the negative side, e.g.…
Staff

Caring for your Team

  Owning a practice certainly can have its ups and down and trials and tribulations.  For sure!  And, you may find yourself busting your butt every day to just get through the day and service all the patients in your schedule plus…

Alert Re Google and Mobiles

  Probably most practices have heard about having to have your website be “mobile responsive” and have taken the steps to get theirs fixed, but have you done it for real? For instance, yesterday I met with a doctor who was…
Uncomfortable Situations

Dealing with Uncomfortable Issues

As the owner of a business, you are sometimes confronted with situations that are hard to know what to do about.  For example:  A staff member who is so good in so many ways but he or she has really bad breath.  I myself ran into this yesterday…