February 4, 2014

“Shopper” Handling

When someone contacts your office to ask about the price or cost of your services, realize that they are not “shoppers” most of the time. They are not sitting at home dialing practitioners to harass them or their staff. Usually, you have a potential new patient at the other end of the line and it

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Succeed with Speed

How long do you wait for a haircut?  For a table at a restaurant?  For your car to be repaired?  At your MD’s office? How long does it take before you get irritated that they are running behind schedule. On the other hand, have you ever received instant service?  How did that feel? One of

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