Posts

Referrals to Specialists

Referrals to Specialists

Patients are referred to specialists outside of the practice as a normal course of action. However, the choice of who you refer to reflects directly upon you and your practice. A specialist who has a poor bedside manner may alienate your patient…
Emotions

How To Get In Trouble With Your Staff

Cute joke to illustrate a key point: A kindergarten pupil told his teacher that he found a cat. She asked him if it was dead or alive. He told her it was dead. She asked him how he knew that. He innocently replied, “Because I pissed in its…
Bored

CE Doesn't Have to be Boring

  There are always one or more conferences every year that you can and should attend and you can always justify taking the time off. (See the reasons below.) You could be missing out on a lot of fun combined with some superlative education.…
Outshine

Outshine the Competition!

There was this humorous commercial on TV a few years ago wherein a traveler stopped at a gas station and asked how to get to a certain destination point. The gas station owner thought about it, scratched his head, hemmed and hawed, and finally…

Are you doing your very best?

You have probably heard many stories from your patients or clients about practices they have been to where they felt a lack of service and care from the team. Sometimes, they are mentioning that the staff seemed very uncaring or even rude. Sometimes…

Busy, Frustrated and Stressed?

Have you ever been “busy” all day, but didn’t achieve your goals? You were probably distracted. Ever wonder why you feel frustrated at work? Distractions might be slowing you down. Ever feel stressed out? Distractions might be…

Why do you need a Policy Manual and Job Descriptions?

Almost all practice owners have heard that written policy … including a policy manual, written protocols and procedures, as well as job descriptions … are necessary for their practice to run smoothly. But unfortunately, they often have very…
On the Verge of Greatness

On the Verge of Greatness?

“Excellence is not a destination; it is a continuous journey that never ends.” Brian Tracy “You can do anything you wish to do, have anything you wish to have, be anything you wish to be.” Robert Collier “Since most of us spend…

Attitude is Everything!

  Don’t you hate it when you ask someone to do something and they say “No” point blank as the first word out of their mouth? Or they say “I can’t,” or “I won’t,” or “never,” or “impossible”? Negativity is…
Time for Change

The Definition of Insanity

Recently, a healthcare professional came to us saying he needs to change the way he does things because it’s not working for him. He asked me if I’d heard the famous saying, “The definition of insanity: Doing the same thing over and over…
About Us

Missing This on Your Website?

Websites are so vital these days because they can generate a lot of new patients or clients for your practice if well done. And there are hundreds of thousands of website designers and “experts” available, but they are not always properly…
Team Work

Success Through Teamwork

In looking for a great quote to head up this week’s help column, we came across so many good quotes from really excellent executives that we decided to just give you a bunch to inspire you and possibly head you in new directions. Look them…