staff discipline

Good Staff

What Makes a Good Staff Member?

I was thinking about all the good staff who flank their bosses and give them the ability to deliver the highest quality service in their practices.  From all reports over the years, I gather this is not always easy and can often be stressful.  Many of you deserve gold medals … no, make that platinum

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Hate Confrontation?

Running a practice, whether as the Owner or the Office Manager has a lot of trials and tribulations. You may find yourself doubting yourself (are you sure you’re are making the right decision), hating how you managed a certain situation (and you make a resolve never to try that again), wish that you weren’t put

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