That Important Front Desk
Janice
29/02/2016
In the hundreds of practices we are in contact with per week, we get to talk briefly with a lot of Receptionists manning the front
reception
It’s a little rough on Reception sometimes!
Janice
09/06/2015
Being at the front end of a practice has its charm … being able to meet and greet all the wonderful clientele of your practice
Department of First Impressions
Janice
02/06/2015
How important is the staff member manning your front desk? Extremely! Here are a couple of experiments: Try phoning around to 5-10 different practices (not
Extreme Service!
Janice
19/03/2015
Walking into a healthcare practice for the first time as a new patient or client, you form an instant opinion about the practice if you
The Face of Your Practice
Janice
15/10/2013
How would you like to be a patient in either of these practices: I walked into a practice recently and it was very nicely appointed.