quality service

Is “Sale” a 4 letter word?

Thirty One years ago when we first started consulting healthcare professionals, the words “sales” and “selling” were almost swear words.  Seriously!  Some doctors would get angry at us for even mentioning those words in relation to their patients and their health care.  We had to say “treatment plan acceptance” and so on to go around

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Service

Service Above and Beyond

Have you ever bought a product or paid for a service where you didn’t quite get what you thought you were paying for? Not quite the expected quality? Or not the level of service and care that you thought you were entitled to? Did you grumble about it to yourself and just resolve not to

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Recession Proof

Is Your Practice Recession-Proof?

The prophets of doom and gloom have raised their ugly heads again, and are predicting a major recession. Yawn. The Art Of Management worked with clients throughout the severe “recession” of the early 90’s and saw strong growth by our clients throughout those 5 years.  Yet at the same time, most other practitioners suffered losses. 

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