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The Real Reason For Stress and Burnout

Someone once commented that the only stress free state is when you are dead. It is my belief however that most of us would prefer to be stress free in this lifetime! The current idea of “learning how to live with it”, while intellectually clever, is not one that we can readily accept or should

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Do You Have A Winning Team?

There are days when, like the rest of us, you have wondered whether you should fire all the staff. Likewise, your staff were probably thinking it wouldn’t be a bad idea to hire a new boss. What’s wrong with this picture? Having worked with hundreds and hundreds of dental practices in Canada, we’ve observed that

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Lead

To Succeed, You Need To Lead

Whether you are the owner of a practice or one of the team members who make the practice happen, you are a leader to others.  Perhaps it is your staff you are leading, or maybe you are leading the patients/clients towards ideal care, or maybe you are a mom or dad leading your children, or

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I can do it

Why Waste Your Breath?

Ever had to face an impossible task or a killer deadline? Some people go into immediate protest: “No way,” “it can’t be done,” “get someone else to do it,” “why did you leave it to the last minute,” or “you expect all this to be done by when…?” The above are all reactions I have

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Does “Winging It” Actually Work?

Over the years, we have witnessed many “styles” of management that were in place before beginning to work with our healthcare clients. Although most professionals do NOT “wing it” when it comes to delivering their highly technical services, the management side of things is another matter. And, to answer the question “does winging it actually

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Chicken or the Egg

The Chicken or The Egg?

There is an age-old question as to which comes first:  the chicken or the egg.  Waxing philosophical for another moment, here is another:  which comes first, a good boss or a good staff? Having met with more than 6,000 doctors and analyzed their practices, I have observed that many have felt that they only have

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The Face Of Your Practice

How do you attract more customers to your lab and become successful financially?  Easy!  Look at all your points of contact with your customers and work out how “the face of your business” can be improved. Who are the “faces of your business?”  Obviously there is the receptionist who is both the face and the

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One step ahead of the game

One Step Ahead Of The Game

In a rapidly changing world, trying to keep a practice up-to-date and one step ahead of the game can seem very challenging, especially when you are not only the leader of your practice but also the full time healthcare provider. The penalties for not keeping ahead can range from: patients (or potential patients) being lost 

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Procrastination Hurting Profits?

Procrastination is something many of us are guilty of, some more than others.  It usually results in stress, feelings of guilt and crisis.   And yes, productivity often suffers as a result and thus can affect your profitability. On the grounds that fully understanding something often opens the door to being able to control it, here

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Staff

Who’s In Charge Of Marketing?

With each healthcare professional I meet one-on-one for the free practice analysis we offer, one of the many questions I always ask is:  “Who’s in charge of your marketing?” Over the last 28 years, I have gotten quite a variety of answers: What marketing? Nobody! We don’t do marketing in our practice – all our

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Success

Success Happens

Some people think success is only for the “lucky” or that “it’s a matter of being in the right place at the right time” or that “it’s who you know.” While it is a fact that there are people who have succeeded due to the above factors, did you know that everyone else can have

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Attack of the Sticky Notes

Feeling Overwhelmed?

Do you sometimes feel that you’re drowning in details and minutiae? Have you got too many things running around in your head? Feeling overwhelmed by it all?  Does it make you feel that you can never reach the bigger goals because the little stuff is dragging you down? Congratulations!  You are not an alien and

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