One of the staff at your office is demanding you do part of her or his job without pay or credit. What do you say to them? A patient rips your face off when you presented the bill to him? How do you handle it? Your father constantly criticizes your work and tells you what […]
How To Handle Bullies, Complainers, Critics and Whiners Read More »
Have you ever had a day where it was non-stop multi-tasking? Staff interrupting you while you’re trying to write up some charts, while handling supplier phone calls, while trying to read resumes to decide which one to hire, while checking your Blackberry or iPhone for emails and texts, all the while wondering why so many
Multi-tasking: The Invisible Time Thief Read More »
A new patient enters your practice and sits in your dental chair and hands you their dentures. This, however, is not the start of the sales process – that started before they even got to your practice. The beginning of the whole process is the method by which the new patient found you and chose
Treatment Acceptance Read More »
How many times have you heard or been told that all success takes is lots of action and being persistent? Well, most people feel kind of stuck in a rut and don’t know how to get out. They don’t know where to start. They don’t know if they can do it. They don’t know what
Overcoming The Biggest Barrier To Your Success Read More »
This has been a hot topic since time immemorial. While fee guides exist, there is often pressure to discount based on other low-ballers in the neighborhood and also pressure from the patients themselves. Dartboard approach to fee setting While provincial fee guides may not be perfect, they are far better than using a dartboard to
Are You Giving Away Your Profit? Read More »
Interested in increasing the flow of new patients or clients into your practice? If yes, you are not alone as about 95% of healthcare practices still have room to grow. Even if you are fully booked, there is always a need for new clientele because of natural attrition due to people moving on and passing
From Good to Great Read More »
Whether you are the owner of a practice or one of the team members who make the practice happen, you are a leader to others. Perhaps it is your staff you are leading, or maybe you are leading the patients/clients towards ideal care, or maybe you are a mom or dad leading your children, or
To Succeed, You Need To Lead Read More »
Over the years, we have witnessed many “styles” of management that were in place before beginning to work with our healthcare clients. Although most professionals do NOT “wing it” when it comes to delivering their highly technical services, the management side of things is another matter. And, to answer the question “does winging it actually
Does “Winging It” Actually Work? Read More »
Some people think success is only for the “lucky” or that “it’s a matter of being in the right place at the right time” or that “it’s who you know.” While it is a fact that there are people who have succeeded due to the above factors, did you know that everyone else can have
“He who thinks he is leading but has no one following him is only taking a walk.” – Anonymous Being a leader was not necessarily the role you consciously went for when you chose to become a denturist. However, now that you are the owner of a practice, it is best to know everything you
Your Role as a Leader Read More »
Highly successful people love to work. All athletes who reached the top of their game, including Michael Jordan and Tiger Woods, practiced for 12-15 hours per day to reach their skill levels. Bill Gates worked 20-hour days for years. Hard-working employees have better job security than lazy employees. Hard work helps professionals rise to the
If you are not a “born leader,” take heart. Most real true leaders are created in the crucible of life, or else by mentoring, or by actual training. However we get there, we all need to be leaders in our own endeavors if we are to be successful. Whether you own a practice with no
A Leader Is Created Read More »