Posts

Goals

You Can't Get "There" From Here...

When working to help expand a practice, our consultants frequently find that the staff and the owner are going in different directions because they have not sat down and created a mission statement.  This is important whether there is one staff…

The Face of Your Practice

When healthcare professionals say, “My front desk…” they are not usually referring to the piece of furniture in the reception area but rather to the living, breathing human being taking care of business at the front of the practice. …

Job Descriptions and a Policy Manual

If one doesn't know where the goals posts are in a soccer game, and one doesn't know that it’s their job to kick the ball in there to win the game, one probably won’t remain long on that team. A play book, a coach and lots of training will…

Hiring the “almost perfect” staff

I have personally met with about 6000 healthcare professionals across Canada to analyze their practices, and our staff have done extensive work with over 1,400 of them (including more than 150 Denturists) to train them as executives and help…

Associates: Is Your Practice Ready For One?

As with all the healthcare professionals we have worked with since 1989, denturists have frequently asked me whether they should get an associate. They have dreamed of having someone else come in to share the workload and the hours, to increase…