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front desk personnel

The Face Of Your Practice

Janice 30/06/2014

How do you attract more customers to your lab and become successful financially?  Easy!  Look at all your points of contact with your customers and work out how “the face of your business” can be improved. Who are the “faces of your business?”  Obviously there is the receptionist who is both the face and the

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The Face of Your Practice

Janice 12/05/2014

When healthcare professionals say, “My front desk…” they are not usually referring to the piece of furniture in the reception area but rather to the living, breathing human being taking care of business at the front of the practice.  This person is the “face” of your practice and hugely responsible for the success of your

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