Every Day is a School Day
Janice
04/03/2016
Have you ever met a “know best?” This is someone who thinks they know everything already and that there is nothing more they can
dissatisfied patients
Handling an Angry Patient
Janice
03/03/2016
Your day at the front desk is going along well with a lot of really nice clients or patients who are very appreciative of the
Some people are hard to talk to!
Janice
25/06/2015
Practices have their doors open to the world usually, and all manner of people can choose to walk through those doors. And it would probably
10 Reasons a Patient Would Leave You
Janice
15/08/2014
Most patients or clients are not fickle. They have particularities and specific needs, and some are more challenging than others. The first appointment with them
Sales: Good Word or Bad Word?
Janice
17/12/2013
Some healthcare professionals that I have met with over the last 24 years have protested using the word “sales” in relationship to the services they