AMI PODCASTS

Successfully running a healthcare practice is no easy task.

Janice Wheeler, the President and her team share their insights on what healthcare practice owners can do to help their business grow without sacrificing their work-life balance.

Whether you own a health care practice or just want to learn more about practice management, these are the podcasts for you!
Check our new podcasts out at the links below!

Ep 33 – Getting To Know Your New Patients

Ep 32 – Bad Future Or Good Future

Ep 31 – How To Get More Patients Into Your Practice

Ep 30- Dealing With People in The Workplace Isn’t Always Easy

Ep 29 – Are you Losing Your Profit Margin?

Ep 28 – Building loyalty With Staff and Patients

Ep 27 – Bosses Vs. Leaders – Which one are you?

Ep 26 – How To Deal With Negative Feedback and Criticism

Ep 25 – VACCINATE YOUR PRACTICE AGAINST COVID-19

Ep 24 – 3 Golden Rules to Communicate Better and Avoid Arguments

Ep 23 – How to Have More Patience With Your Patients

Ep 22 – FIVE Seriously Good Hiring Questions

Ep 21 – Update, Renovate or Move Your Healthcare Practice?

Ep 20 – How To Deliver Exceptional Patient Experience

Ep 19 – Internal Marketing (IMAGE! IMAGE! IMAGE!)

Ep 18 – How To Be Graceful Under Pressure

Ep 17 – Marketing Tip: DIG DEEP!

Ep 16 – What You Ultimately Want For Your Practice

Ep 15 – Keeping Your Practice Alive

Ep 14 – Pandemic Survival Tool for Your Practice

Ep 13 – Side effects of covid-19 on your practice

Ep 12 – Good Boss, Bad Boss

Ep 11 – How To Be More Successful In Your Life

Ep 10 – Take control of your practice

Ep 9 – Patient Education (part 3)

Ep 8 – Patient Education (Part 2)

Ep 7 – Patient Education (Part 1)

Ep 6 – How To Increase Patient Referrals

Ep 5 – How to Increase Patient Numbers

Ep 4 – Job Descriptions

Ep 3 – A Calm Working Environment

Ep 2 – The Ideal Employee

Ep 1 – Formulating a Winning Team

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Slide 2

Do You Have a Winning Team?

Do You Have a Winning Team?

There are days when, like the rest of us, you have wondered whether you should fire all the staff.

Likewise, your staff were probably thinking it wouldn’t be a bad idea to hire a new boss. What’s wrong with this picture?

Having worked with hundreds and hundreds of dental practices in Canada, we’ve observed that most dentists do a fairly decent job of hiring the right staff, but think they haven’t — simply because they’re not coaching them into the winning team.

To create YOUR dream team, here are 10 suggestions:

  1. Know exactly what YOUR practice goals are. And we’re not just talking dollars and cents here. YOU must determine what kind of practice you want (ie. general, cosmetic, preventive, associates), what type of patients you want, what level of care and service to provide. And yes, what level of profitability you want to achieve.
  2. Set specific POLICY for your practice. Define the guidelines for achieving your goals: what kind of payment plans are you going to allow patients; are you going to accept assignment; what fee schedule; cancellation policy and how are you going to enforce it; recall system and how the staff are to accomplish this; general staff guidelines, such as vacation, illness, uniforms, confidentiality of patient information, etc.
  3. Now you need some PLANS to achieve those goals. Such as, marketing plan (internal/external), bonus system for your staff, continuing education for dentist/staff, etc.
  4. A staff meeting once a week is a great place to review the statistics and progress of the practice toward your goals and then set up game plans, quotas to be met and targets to be accomplished in the next week. Well done staff meetings result in increased efficiency and productivity through coordination of staff efforts.
  5. Daily morning conferences coordinate the various aspects of the practice for the day as a team. Included are discussions of any special needs of patients coming in that day, treatment plan coordination, etc.
  6. Acknowledge your staff! Thank your team players for being there and doing their jobs effectively.
  7. When and how to correct a staff member is a touchy topic. Sometimes you feel like losing your cool when a staff member does something wrong in front of a patient, BUT DON’T!! Meet later privately, and discuss the incident and work out how to prevent it from recurring. Document it for the staff member’s personnel file.
  8. Now we get to the BONUS system. Incentive plans are an accepted method of acknowledging productivity and, if well designed, will enhance the viability of the practice.
  9. Lead by example. Be positive about how the practice is doing; don’t get negative when things appear to be going in the wrong direction. This pulls everyone down. As the leader of the practice you are expected to set a positive tone. Present the staff with a positive plan of action or get their input on one.
  10. Give your orders clearly and in writing and keep a copy for yourself to follow up on at a specified time.

Of course there are hundreds of other points to becoming the world’s best boss, but start with the above.

Create your dream team with us!

Free Practice Analysis

FREE PRACTICE ANALYSIS

A practice analysis with AMI is an opportunity for you, as the practice owner, to step back and take an in-depth look at all the inner workings of your practice.

Efficiency

PRACTICE EFFICIENCY ASSESSMENT

If there’s someone who can explain anything, Gaby is the one. She teaches you not just how to do something, but why to do it this way and not the other.

Google Review from
Dr. Aaron Langdon​

5/5

I am relatively new to dental practice ownership and have never received any training in running a practice. I am now part-way through AMI’s program and am very impressed with the help they have been able to provide thus far. Through their courses I have improved my communication skills and have learned to properly interpret, and act upon, changes in practice statistics on a weekly basis. Through their consulting services, I have received valuable guidance in diverse areas of practice ownership including managing employees, advertising, hiring, and scheduling, among others. I wish I had begun this program earlier and would recommend it to any of my colleagues. I am thankful to the colleagues that told me about AMI – otherwise I would not have heard of them.

Google Review from
Dr. Karen Archer

5/5

I owe the ongoing success of my dental practice to the Art of Management. Completing their initial program as a new practice owner some years ago helped me develop a foundation of management skills that has allowed my practice to continuously grow. I have also periodically sought their advice over the years with specific decisions. I appreciate how they have always taken into consideration the unique aspects of MY practice situation as well as drawn on their vast experience with other dental clients. Thank you AMI!

WE ARE HERE FOR YOUR SUCCESS

We are here

5401 Eglinton Avenue West, Suite 215
Toronto, ON M9C 5K6
Phone: 416-466-6217
Fax: 416-466-6287
Email: info@amican.com

Working hours

Monday- Friday: 8:30am-4:30pm

The Art Of Management Inc.

Doubts vs. Failures​

Doubts vs. Failures

Did you know that there are many dentists who dream about having a practice one day, but never take the leap into ownership?  Others dream of renovating their practice and making it state of the art, or buying the new, hugely expensive scanners and milling machines.  Doubts plague their dreams and their waking moments.  It frightens them.  They stall out and never do go forward.

On the other side of the coin, there are a few practice owners who charged out on their own and became failures.  However, it is a really, really small percentage who fail, by comparison with those who doubt themselves and never tried.

“Doubt kills more dreams than failure ever will.”

– Suzy Kassem (Writer, Poet, Philosopher)

Recover the Dream

First of all, what ARE those dreams you have or once had?  Really search to find the given-up-on goals from the past.  Go past any doubts connected with them, and just look at the dreams and ideas.  Do any of them still give you a little tingle of excitement or interest?  If yes, dust them off and write them down as fully as you can.

Kill the Doubt

As you do this, you may feel the doubts creeping in, remember why you didn’t go ahead, feel the sadness of giving up on the idea that had so excited you.  These doubts can hang you up in indecision and go on for ages and ages, often resulting in no action whatsoever.  Surely everyone has doubts about any major (and sometimes minor) decisions.

To squelch the doubts, you should always look at the pros and cons and see what the long term outcome of any major decision might be.  Ask proactive friends (not the Debbie downers) to be the devil’s advocate on your dream to see what the downside would be, if any.  Do some research online to see what information there is regarding your goal or idea.  Others may have gone before you and you can find out how they did succeed.

In the Final Analysis

When you have done all the research you should (and don’t overdo it and get hung up on THAT either), lay out the pros and cons as objectively as you can.  If the idea makes sense, then get excited and go for it wholeheartedly!  Throw doubts to the wind and MAKE YOUR DREAM BECOME A REALITY!!

How to Kill the Doubt

Free Practice Analysis

FREE PRACTICE ANALYSIS

A practice analysis with AMI is an opportunity for you, as the practice owner, to step back and take an in-depth look at all the inner workings of your practice.

Efficiency

PRACTICE EFFICIENCY ASSESSMENT

If there’s someone who can explain anything, Gaby is the one. She teaches you not just how to do something, but why to do it this way and not the other.

Google Review from
Dr. Aaron Langdon​

5/5

I am relatively new to dental practice ownership and have never received any training in running a practice. I am now part-way through AMI’s program and am very impressed with the help they have been able to provide thus far. Through their courses I have improved my communication skills and have learned to properly interpret, and act upon, changes in practice statistics on a weekly basis. Through their consulting services, I have received valuable guidance in diverse areas of practice ownership including managing employees, advertising, hiring, and scheduling, among others. I wish I had begun this program earlier and would recommend it to any of my colleagues. I am thankful to the colleagues that told me about AMI – otherwise I would not have heard of them.

Google Review from
Dr. Karen Archer

5/5

I owe the ongoing success of my dental practice to the Art of Management. Completing their initial program as a new practice owner some years ago helped me develop a foundation of management skills that has allowed my practice to continuously grow. I have also periodically sought their advice over the years with specific decisions. I appreciate how they have always taken into consideration the unique aspects of MY practice situation as well as drawn on their vast experience with other dental clients. Thank you AMI!

WE ARE HERE FOR YOUR SUCCESS

We are here

5401 Eglinton Avenue West, Suite 215
Toronto, ON M9C 5K6
Phone: 416-466-6217
Fax: 416-466-6287
Email: info@amican.com

Working hours

Monday- Friday: 8:30am-4:30pm

The Art Of Management Inc.

How to Increase Profits

I doubt there is a person alive who wouldn’t want to have a lot more money than debts or even what they need to just survive.  Merely getting by and managing to cover the bills is no way to live … well, it’s probably better than NOT being able to pay the bills.  However, most people have a goal to have more cash than bills, don’t you?

There is a mega ton of information written on this subject with a billion ways and systems to make this happen and to get rich.  But by observing how many bankruptcies happen every day, you could guess than some people did not get the memo on how to have more cash than bills … i.e. profit.

There are two key mistakes that a large percentage of the population makes in dealing with money.  Correcting just these two points has saved many a business and personal finances.

What’s Missing?

Many times we have seen a client take the income for the week, pay all the bills and take the left over amount home (if there is any).  The practice stays the same size and after a number of years, the profit seems to be dwindling and does not keep up with inflation.  What’s missing?

The way to grow a practice and increase profits is to take a percentage of your income every week or month and put it towards promotional actions, even before you start to pay the bills with the rest.  Sometimes you may not even be able to pay all the bills at first, but then promotion becomes even MORE vital because you need to get your income level up so that it stops being a problem.  When you are shaving back expenses due to the lack of income, the last place you want to cut back is the promotional actions.  You have to grow yourself out of the hole.

Debts?

Now let’s say you have an abundance of money come in the door – your stats soared this week and revenue was great.  Many people would go “Yay, let’s go buy ________, or take a vacation to ____________,” and just blow that increase.

Instead, you need to use that money very wisely.  After you promote, NOW you pay every bill you can and thus reduce your overhead.  This will ultimately in the long run result in increased profits and give you a lot more take home to THEN buy ________ or take a vacation to __________.

The Net Result?

So there you go, if you follow the above two rules you will definitely be more stable and growing and get rich quicker.  So go for it!


To create the practice you’ve always dreamed of,
call us for assistance:
416-466-6217
or click here