Management Skills Made Simple

With the New Year here, I got to thinking about all the New Year’s Resolutions that I and millions of others have made over the years that never got completed and sometimes never even got out of the gate. Unfinished business! I’ve heard that success is nine-tenths preparation, so I thought it might be useful

As the owner of a practice, have you ever sat at the front desk of your practice and taken all the incoming calls and dealt with the walk-ins?  This is not a piece of cake in most practices.  It takes a special kind of person to deal with these calls. And do you know that

Uh oh … here I go again on the subject of success. It seems everyone I meet wants success, happiness, fulfillment. The really funny thing is that it means something different to each person! Some practitioners would be happy if they had a fairly full schedule, others want to be solidly booked out 3-4 weeks

Are your staff tired to death of spending half their days doing phone calls to remind patients or clients of their upcoming appointments? And does it seem harder and harder to make contact via phone? Would you rather have them spend that time on something more valuable … like marketing ideas to attract more new

Getting through your day as the practitioner, putting one foot in front of another, seeing each patient and doing what’s required, dealing with issues that come flying at you from staff, patients, and phone calls, going home late and having a late supper and kissing the kids goodnight … hey, this is just a normal

One of the hardest things to do sometimes is believing in yourself and keeping faith with yourself.  Sometimes you do dumb things or say things that aren’t strictly true or are out of line, and you can feel the deepest regret and for a short time feel that you are a bad person. And just

Apparently, there are people who look at life as a half empty glass and those who see it as a half full glass.  The first is the pessimist and the second is the optimist.  Research has found that those who see the half full glass are happier, healthier and wealthier. Which are you and your

“Give a man a fish and you feed him for a day. Teach a man to fish, and you feed him for a lifetime.” This is an ancient Chinese Proverb and is still as true today as when it was first uttered. Interestingly enough, in your own practice you can apply this to increase efficiency

Whether you have your eyes on the next hill as your goal, or the next mountain, the stars, or beyond, the important thing is to have goals that you are working towards. Sometimes it is easy to get so wrapped up in everyday disasters, challenges and general production scurry that you forget to look UP!

Do you ever feel like you are in a pressure cooker with too much going on and that everything seems to require your (and only your) attention or help?  This may even be a combination of things at work as well as at home, adding up to one BIG headache. How do you let the

A well known business fact is that a business is either growing or it is shrinking.  Nothing stays exactly the same.  The practice is either being pro-actively created or it is coasting (i.e. nothing much being done to improve it) and therefore shrinking and getting behind. It is easy for apathy about changes to sneak

Every practice owner longs for staff who are perfectionists, even when they themselves are not.  Having staff with an eye for detail is a dream come true, given the huge quantity of pieces of information that cross their desk in a day, a week and a month. Also, the practitioners themselves often struggle with keeping