The Pop Can in Reception
11/09/2014
There it has sat, for over half a day. The lonely, empty, unloved, discarded pop can left behind on a chair in reception by one
Management skills made simple
Keeping Your Chin Up!
09/09/2014
Doctor, the reception computer just burst into flames and there’s no back-up. Hey boss, half the day just cancelled or rescheduled their appointments. Sorry, but
A Whole New Level of Success
02/09/2014
It’s a horrible truth to confront sometimes as the owner of a business, but the reason a practice is not growing or highly successful flows
Ejecting a Patient or Client
28/08/2014
Have you ever had a patient or client like this: “Where did you say you got your degree?” “Why can’t you run on time?” “Whose
10 Reasons a Patient Would Leave You
15/08/2014
Most patients or clients are not fickle. They have particularities and specific needs, and some are more challenging than others. The first appointment with them
How to Use Social Media
12/08/2014
I do not know how to use Facebook, Twitter, Instagram and Pinterest. There! I have confessed it. I am constantly told that these are important
Field Of Dreams
08/08/2014
A practice owner of two years recently told me that he had the idea from the movie “Field of Dreams” that “if you build it
Success Through Teamwork
05/08/2014
In looking for a great quote to head up this week’s help column, we came across so many good quotes from really excellent executives that
The Ideal Employee
03/08/2014
If one were to stand in the shoes of an employer and ask oneself, what are the qualities of an ideal staff member, one might