practice management consulting

How Heidi Turned Me into a New Client

When someone contacts your office for the first time, there is a first impression that takes place instantly in the potential patient or client’s mind.  The person may not have had any previous knowledge of your practice and simply be a cold call.  It is like writing on a blank slate.  And it is up

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Executive Burnout Club

Being the executive/owner of a practice and also being the practitioner is double trouble and often results in too much stress.  The balance between the two functions is assumed to be 90% practitioner and 10% manager in order to keep the income as high as possible.  Yet the “10%” usually means coming in early, staying

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Inspiration

Be Inspiring!

Whether you are the leader of the practice or a team member, you will enjoy your labours more profoundly if you are working to inspire yourself and the others around you to be the very best they can be. I have compiled a bunch of inspiring quotes to help.  Have you too made a quote

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Is “Sale” a 4 letter word?

Thirty One years ago when we first started consulting healthcare professionals, the words “sales” and “selling” were almost swear words.  Seriously!  Some doctors would get angry at us for even mentioning those words in relation to their patients and their health care.  We had to say “treatment plan acceptance” and so on to go around

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Good Staff

What Makes a Good Staff Member?

I was thinking about all the good staff who flank their bosses and give them the ability to deliver the highest quality service in their practices.  From all reports over the years, I gather this is not always easy and can often be stressful.  Many of you deserve gold medals … no, make that platinum

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Me time

Want More Time?

Ever find yourself saying: “I don’t have enough time to …” “There’s never enough time.” “I just want some time to relax.” “I never have time for myself.” “There’s not enough time in a day.” Well then, let’s take a look at some of the tried and true ways to invent or create some of

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Perks of a Job Well Done

Whether you are the team captain (owner) of the practice or any of the stars on the team, everyone needs and appreciates “pats on the back” for going “supernova” from time to time. Pats on the Back Yes, a literal pat on the back or even words of appreciation are vital to the health of

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How To Do Something You Don’t Want To

Are there parts about running your practice or doing a job within the practice that you just would rather delegate to someone else, or ignore, or put at the bottom of the to-do list? If yes, you are not alone. Most people have something they don’t know how to handle or what is the best

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Sometimes You Just Need a Good Laugh!

Sometimes a day can seem to drag on and on. Patients come and patients go and it can be a bit boring. Why not lighten up your day as well as the patients’ or clients’ by adding some humour? The following are some fun (and clean) jokes that were online. (There are millions of these

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How to Bring the World to Your Door

Everyone looks for the magic bullet that will act like a magnet to draw new patients into your practice in droves. There are tons of false promises out in the market place selling you on this and promoting that as “the most outrageously successful marketing tool” to date. You sometimes buy in, and almost as

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Problem

Got a Problem? Speak Out!

One of your team mates is always dumping bad news on you when you would prefer good news. Or you feel one or more of your staff are against you. Or there is a patient or client who seems to have a strong negative attitude towards you. Perhaps you see someone who might be doing

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Every Day is a School Day

  Have you ever met a “know best?” This is someone who thinks they know everything already and that there is nothing more they can learn or need to know. Infuriating, right? Their mind is so tightly closed that they are functioning in their own little world and shutting out the rest of life. This

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