Sales: Good Word or Bad Word?
Janice
17/12/2013
Some healthcare professionals that I have met with over the last 24 years have protested using the word âsalesâ in relationship to the services they
Management consulting
Taking Things Up a Notch
Janice
05/11/2013
Have you noticed that people are expecting more and better service for their money than ever before? And have you ever sat down with your
You Know You Are A Micro Manager If…
Janice
09/09/2013
you worry about what to do about the squeak in the cabinet door in your office when you are at home you require every decision
Empathy: The HEART of the Practice
Janice
09/07/2013
Ever worked with someone who, upon hearing a misfortune that you just experienced, reacted by saying, âYouâll get over it, move on.â Or, âLife sucks,
Computer Shopping 101
Janice
11/06/2013
People have a lot of different attitudes towards computers: love âem, hate âem, tolerate âem, curious about âem, could care less about âem, break âem,
Is There A Shortcut To Prosperity?
Janice
10/05/2013
You have problems if you focus too much on making money or too much on production. If you focus too much on making money, all
Hiring the âalmost perfectâ staff
Janice
19/04/2013
I have personally met with about 6000 healthcare professionals across Canada to analyze their practices, and our staff have done extensive work with over 1,400
Reactivations: Practice Management’s Most Neglected Tool
Janice
18/04/2013
Basically, your practice is a two cylinder engine: it runs on new business and repeat business. You should be consistently advertising and, as a result,
Associates: Is Your Practice Ready For One?
Janice
15/04/2013
As with all the healthcare professionals we have worked with since 1989, denturists have frequently asked me whether they should get an associate. They have
Make Your Practice Work For You
Janice
25/03/2013
Canadian Optometrists are well-primed to care for the health of their patients. Itâs taking care of business that seems the higher hurdle. With competition elbowing
How Do You Handle Lifeâs Roadblocks?
Janice
14/03/2013
When you feel stopped from accomplishing something, how do you respond? Get frustrated and give up? Drown your sorrows? Blame others? Blame yourself? Finding excuses
Make Your Practice Work For You
Janice
13/03/2013
Canadian Veterinarians are well-primed to care for the health of their patients. Itâs taking care of business that seems the higher hurdle. With competition elbowing