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The Real Reason For Stress and Burnout

Someone once commented that the only stress free state is when you are dead. It is my belief however that most of us would prefer to be stress free in this lifetime! The current idea of “learning how to live with it”, while intellectually clever, is not one that we can readily accept or should

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Do You Have A Winning Team?

There are days when, like the rest of us, you have wondered whether you should fire all the staff. Likewise, your staff were probably thinking it wouldn’t be a bad idea to hire a new boss. What’s wrong with this picture? Having worked with hundreds and hundreds of dental practices in Canada, we’ve observed that

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I can do it

Why Waste Your Breath?

Ever had to face an impossible task or a killer deadline? Some people go into immediate protest: “No way,” “it can’t be done,” “get someone else to do it,” “why did you leave it to the last minute,” or “you expect all this to be done by when…?” The above are all reactions I have

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Chicken or the Egg

The Chicken or The Egg?

There is an age-old question as to which comes first:  the chicken or the egg.  Waxing philosophical for another moment, here is another:  which comes first, a good boss or a good staff? Having met with more than 6,000 doctors and analyzed their practices, I have observed that many have felt that they only have

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Procrastination Hurting Profits?

Procrastination is something many of us are guilty of, some more than others.  It usually results in stress, feelings of guilt and crisis.   And yes, productivity often suffers as a result and thus can affect your profitability. On the grounds that fully understanding something often opens the door to being able to control it, here

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Leadership Qualities

Whether you know it or even want it as a title, everyone is a leader in some part of their lives.  Mothers and fathers are leaders.  Owners of practices are leaders.  Staff can be great leaders within the practice as well. Great leaders have many defining qualities and some of them are listed below.  What

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Practice Growth

What if Your Practice Got Busier?

What WOULD happen if your practice got busier?  This is a very important question as your answers may be what are holding your practice back from reaching its full potential.  Many healthcare professionals are afraid of growth for a variety of different reasons. These resistances can be removed and replaced with enthusiasm and growth.  Below,

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BUSY, FRUSTRATED AND/OR STRESSED?

Have you ever been “busy” all day, but didn’t achieve your goals? You were probably distracted. Ever wonder why you feel frustrated at work? Distractions might be stopping you. Ever feel stressed? Distractions may be slowing you down. Distractions are not just irritating, they are destructive forces that ruin your productivity. Examples: supplies that ran

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Communication

“What We Have Here Is a Failure to Communicate”

This is a famous line out of a great movie “Cool Hand Luke,” and while it was said in a bit of a threatening way in the movie, it has always stuck with me as a truism in almost any management difficulty I have encountered. Here are some of the symptoms of a failure to

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Handling Patient Objections

Years ago I did an article concerning treatment presentation. Poor or weak treatment presentation is still the most common difficulty among our clients. Even with a good presentation, you must be able to deal with the objections raised by the patient in order to get them to go ahead with the optimum care for them.

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Gene

“Nice” Genes, Boss!

In the current marketplace in Canada, there is a growing sense of change and uncertainty.  Therefore, as the owner or manager of a business, more skill is required than ever before to maintain an even keel and efficient course to optimum productivity from your team players.  You must give them a sense of security while

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The Power Of Marketing

Shocking Statement #1: A poorly worded or thought out Mission Statement can work against you. For instance, your patients or clients are not coming to your practice with the intention of making your practice profitable. And your staff does not have “making the owner rich” as their purpose for working for you. Therefore, having a

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