Going to the office every day can be: Behind Door #1: Fun, exciting, special and fast-paced. Behind Door #2: Sluggish, tedious, repetitive and boring. Behind Door #3: Somewhere in between – kind of lack luster, ordinary, neither bad nor good. Getting out of bed in the morning and looking forward into your day, would you choose

Sooner or later, one of your precious team members is going to be off work because of an illness for a day or so (hopefully). Yes, we do all we can to eat right, sleep well and enough, take our vitamins, wash our hands a lot while around sick people, but even then, it may

It is believed that Ernest Hemingway wrote that “courage [or guts] is grace under pressure.” What an intriguing way of putting it! There are days in a practice, or any business for that matter, where the owner or the staff are under a great deal of pressure. This may be from too tight scheduling, financial

With the New Year here, I got to thinking about all the New Year’s Resolutions that I and millions of others have made over the years that never got completed and sometimes never even got out of the gate. Unfinished business! I’ve heard that success is nine-tenths preparation, so I thought it might be useful

As the owner of a practice, have you ever sat at the front desk of your practice and taken all the incoming calls and dealt with the walk-ins?  This is not a piece of cake in most practices.  It takes a special kind of person to deal with these calls. And do you know that

Uh oh … here I go again on the subject of success. It seems everyone I meet wants success, happiness, fulfillment. The really funny thing is that it means something different to each person! Some practitioners would be happy if they had a fairly full schedule, others want to be solidly booked out 3-4 weeks

Are your staff tired to death of spending half their days doing phone calls to remind patients or clients of their upcoming appointments? And does it seem harder and harder to make contact via phone? Would you rather have them spend that time on something more valuable … like marketing ideas to attract more new

Getting through your day as the practitioner, putting one foot in front of another, seeing each patient and doing what’s required, dealing with issues that come flying at you from staff, patients, and phone calls, going home late and having a late supper and kissing the kids goodnight … hey, this is just a normal

One of the hardest things to do sometimes is believing in yourself and keeping faith with yourself.  Sometimes you do dumb things or say things that aren’t strictly true or are out of line, and you can feel the deepest regret and for a short time feel that you are a bad person. And just

Apparently, there are people who look at life as a half empty glass and those who see it as a half full glass.  The first is the pessimist and the second is the optimist.  Research has found that those who see the half full glass are happier, healthier and wealthier. Which are you and your

“Give a man a fish and you feed him for a day. Teach a man to fish, and you feed him for a lifetime.” This is an ancient Chinese Proverb and is still as true today as when it was first uttered. Interestingly enough, in your own practice you can apply this to increase efficiency