Most practitioners have themselves said or heard said in their practices some of the following: “It’s not my fault that …” “You didn’t say to get that done.” “Why didn’t you tell me that you wanted it done that way in the first place?” “Whose job is this really?” “Is that in my job description?”
Love your family. Love your friends. Love your staff. And you want to take care of them all (or not), but where do you draw the line? This is a very difficult and touchy subject for many practitioners and can create some hard feelings in you and them if not handled well. It also puts
I’m sure this has never happened to you or your team, but sometimes patients or clients have the nerve to cancel their appointments or fail to show up at all!!! And sometimes doctors and staff find this frustrating and annoying. Can you imagine?! That was an attempt at light humour on a subject that all
Over the years of practicing you may have heard many different reactions from your patients or clients about your quoted fees for service. While some may have been favourably surprised, it is probable that some were on the negative side, e.g. “Whose vacation am I paying for?” or “Don’t be ridiculous, I would never agree
Owning a practice certainly can have its ups and down and trials and tribulations. For sure! And, you may find yourself busting your butt every day to just get through the day and service all the patients in your schedule plus all the emergencies. Sometimes it can seem endless and like a treadmill. It can
Probably most practices have heard about having to have your website be “mobile responsive” and have taken the steps to get theirs fixed, but have you done it for real? For instance, yesterday I met with a doctor who was sure that her website was mobile responsive and I showed her on my iPad
As the owner of a business, you are sometimes confronted with situations that are hard to know what to do about. For example: A staff member who is so good in so many ways but he or she has really bad breath. I myself ran into this yesterday with an old friend I hadn’t seen
Everyone has had dreams of really excelling at something in their lives. For instance, as a healthcare professional you probably envisioned an awesome practice with terrific patients or clients who went ahead with the ideal care you were presenting, and you and your fabulous team delivered the service with a care level that exceeded your
Have you ever wondered why some new employees “work out” better than others? You hire them full of hope that they will be the sparkling success you need them to be for whatever position they are to fill. In the interview, they seemed so right and their credentials and experience all checked out. And you
Most healthcare professionals start off their careers full of bright, shiny enthusiasm to get their patients or clients to accept the ideal care they now know how to deliver. However, as time goes on and you have presented hundreds and thousands of treatment plans or made your best recommendations, you have probably had your advice
I recently downloaded an ebook called “Gamification: Using Game Mechanics to Win at the Game of Work” written by Charles A. Coonradt and Ken Krogue. The following points are my take-aways from this e-book that might apply to healthcare practices and their teams, as well as my additional comments. No Feedback – No Game One
Have you ever gotten totally frustrated with some project or action you are working on and got to feeling that it couldn’t be done … that it was all impossible? Or you asked someone to do something and got negativity? You may have had people around you who just said, without even trying, “It’s impossible,
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