Management Skills Made Simple

This article is for all of you who work in healthcare practices, dealing with patients or clients of every type.  It isn’t always easy, is it? People phone in or walk in to the practice and there you are at the front desk, no option to hide, not allowed to kick the person out or

Most practices have 6 – 18 one-ounce gold bars hidden in the practice somewhere.  The question is how to find them.  They are not usually really obvious or noticeable but they are there nonetheless. Are they at Reception?  Yes they are!  Are they in the treatment room?  Yes they are!  Are they in your “Marketing

Sometimes the owner of the practice has the feeling it’s “them vs. me” when it comes to the staff working to achieve the goals of the practice.  Often, everyone is not on the same page and a certain amount of friction can result. Of course, this is all behind the scenes, and patients or clients

When you find and hire a candidate that seems like they will be the ideal team member who will take on their position with full responsibility, go the extra mile, make everyone feel better or happier, and will be a true asset to the practice, you would certainly want them to be loyal and stay

You, like many practitioners, may be experiencing an increasing number of patients coming to see you who have already gone to Dr. Google and “found” their problem and think they know the solution.  This can be very frustrating and challenging to deal with. This is the “do-it-yourself” phenomena that all generations partake of.  With the

What does “Has your practice plateaued” actually mean? Definition of plateaued: “Reached a state of little or no change after a time of activity or progress.” Most practices do plateau at some point, and sometimes many times in the life of the practice. The questions are: Why is it plateauing? And, What do I do

Some days you can feel a little overwhelmed … not even necessarily because of your practice.  Rather, it is all the other “stuff” in life that gets piled on you as well, as if the practice didn’t keep you busy enough.  Home stuff, volunteer stuff, kid stuff, friends’ stuff, relatives’ stuff, and so on. One

This is one of the most difficult subjects, but it needs to be written about. It is a major topic of conversation with most practice owners I meet with these days.  Most have a website but most of them are semi-useless (the website, not the doctor!). A website properly made is just one piece of

It cannot be denied … a little time off to do something completely different adds some variety to life.  Planning one can also be a blast and can give one something to anticipate. However, for a practice, holiday times can be somewhat destructive to the maintaining of the highest quality patient care as a result

A classic characterization of going to a healthcare practice is sitting in a sterile, uncomfortable waiting room with nothing to do and trying not to look too long at the other people waiting also.  Often you can hear the receptionist trying to be polite on the phone with someone who is giving her a hard