Thanking Patients/Clients for Referrals
Janice
14/09/2015
When one of your patients or clients takes their time and effort to talk it up about you and your practice to a friend, co-worker,
Management Skills Made Simple
Freedom from or Freedom to?
Janice
10/09/2015
Every one of our clients is a unique individual with unique goals for their practice. Bet you are too! Some of you have situations you
The Power of Humour in the Practice
Janice
09/09/2015
You can sometimes have a draggy day or week or (yikes) longer period of time at your practice. Sometimes there is a sad event that
Accountability (Don’t Cringe!)
Janice
03/09/2015
Most practitioners have themselves said or heard said in their practices some of the following: “It’s not my fault that …”  “You didn’t say to
Friends & Family Discounts
Janice
01/09/2015
Love your family. Love your friends. Love your staff. And you want to take care of them all (or not), but where do you draw
Scheduling and Cancellations
Janice
27/08/2015
I’m sure this has never happened to you or your team, but sometimes patients or clients have the nerve to cancel their appointments or fail
Talking About Your Fees
Janice
27/08/2015
Over the years of practicing you may have heard many different reactions from your patients or clients about your quoted fees for service. While some
Caring for your Team
Janice
20/08/2015
Owning a practice certainly can have its ups and down and trials and tribulations. For sure! And, you may find yourself busting your butt every
Alert Re Google and Mobiles
Janice
11/08/2015
Probably most practices have heard about having to have your website be “mobile responsive” and have taken the steps to get theirs fixed, but
Dealing with Uncomfortable Issues
Janice
04/08/2015
As the owner of a business, you are sometimes confronted with situations that are hard to know what to do about. For example: A staff
Going from Average to Great!
Janice
30/07/2015
Everyone has had dreams of really excelling at something in their lives. For instance, as a healthcare professional you probably envisioned an awesome practice with
New staff need their boss
Janice
27/07/2015
Have you ever wondered why some new employees “work out” better than others? You hire them full of hope that they will be the sparkling