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Staff

Caring for your Team

Owning a practice certainly can have its ups and down and trials and tribulations.  For sure!  And, you may find yourself busting your butt every day to just get through the day and service all the patients in your schedule plus all the emergencies.  Sometimes it can seem endless and like a treadmill.  It can

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Alert Re Google and Mobiles

  Probably most practices have heard about having to have your website be “mobile responsive” and have taken the steps to get theirs fixed, but have you done it for real? For instance, yesterday I met with a doctor who was sure that her website was mobile responsive and I showed her on my iPad

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Uncomfortable Situations

Dealing with Uncomfortable Issues

As the owner of a business, you are sometimes confronted with situations that are hard to know what to do about.  For example:  A staff member who is so good in so many ways but he or she has really bad breath.  I myself ran into this yesterday with an old friend I hadn’t seen

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Going from Average to Great

Going from Average to Great!

Everyone has had dreams of really excelling at something in their lives. For instance, as a healthcare professional you probably envisioned an awesome practice with terrific patients or clients who went ahead with the ideal care you were presenting, and you and your fabulous team delivered the service with a care level that exceeded your

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Welcome

New staff need their boss

Have you ever wondered why some new employees “work out” better than others? You hire them full of hope that they will be the sparkling success you need them to be for whatever position they are to fill. In the interview, they seemed so right and their credentials and experience all checked out. And you

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Dealing with Rejection

Most healthcare professionals start off their careers full of bright, shiny enthusiasm to get their patients or clients to accept the ideal care they now know how to deliver. However, as time goes on and you have presented hundreds and thousands of treatment plans or made your best recommendations, you have probably had your advice

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games and work

The Game of Work

I recently downloaded an ebook called “Gamification: Using Game Mechanics to Win at the Game of Work” written by Charles A. Coonradt and Ken Krogue. The following points are my take-aways from this e-book that might apply to healthcare practices and their teams, as well as my additional comments. No Feedback – No Game One

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How to Stay Positive, Despite Anything!

Have you ever gotten totally frustrated with some project or action you are working on and got to feeling that it couldn’t be done … that it was all impossible? Or you asked someone to do something and got negativity? You may have had people around you who just said, without even trying, “It’s impossible,

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Treatment Plan Rejection Syndrome

As a practitioner, you spent a lot of years getting trained to do some pretty amazing things for your patients, right? Then you started practising and got darned good at delivering those treatments and achieving some terrific results. When you first got started, you were probably fairly enthusiastic about what you could do to help

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Over Expansion

Is Overexpansion Possible?

Many practitioners are worried about getting too big too fast. Some don’t want to get big at all because of the concern of losing control of the practice. And others are anxious about keeping their work/life balance from going completely out of whack. Hmmm … but are these valid considerations? Can one actually expand rapidly

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The Winning Attitude

A More Profitable Practice

Like most healthcare professionals, you may have in your head the idea that perhaps your practice could be more profitable, more efficient, more organized. Just a sneaking feeling … maybe a bit vague though on how it can be achieved. Maybe you’ve seen published stats through your college or association as to how others are

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Two Wolves Within

 From an old Indian Legend: An old Cherokee was teaching his grandson about life. “A fight is going on inside me,” he said to the boy. “It is a terrible fight and it is between two wolves. One is evil – he is anger, envy, jealousy, sorrow, regret, greed, arrogance, self-pity, guilt, resentment, inferiority, lies,

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