There is an age-old question as to which comes first: the chicken or the egg. Waxing philosophical for another moment, here is another: which comes first, a good boss or a good staff?
Having met with more than 6,000 doctors and analyzed their practices, I have observed that many have felt that they only have to hire the “perfect” staff members and everything will run smoothly in the practice. But is this true for real?
I have seen excellent staff “turned sour” by a negligent or backed-off boss who provides no leadership or direction as to where and how he or she wants their practice to run. There is often no clear mission statement nor goals set out that pull the team together and thus give them a sense of accomplishment of forward motion.
Of course, the other side of the equation is a great boss who has hired poorly and the staff has no drive or ambition to help him or her run an awesome practice that delivers ideal care to their patients. They just want to get through the day and put it behind them.
So what do you think is the answer to the question as to which comes first: good boss or good staff?
My personal answer to the question is that the good boss comes first, and then, with skill, hires excellent staff and then leads them forward. But along with this statement is the knowledge that healthcare professionals are not trained to be good bosses as part of their education. Some are natively better than others but with some management training, everyone one of them can lead their practice to a whole new level.
For 25 years, we have been training and coaching healthcare professionals on management skills to achieve new levels of quality service in their practices.
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