Have you ever met a “know best?” This is someone who thinks they know everything already and that there is nothing more they can learn or need to know. Infuriating, right? Their mind is so tightly closed that they are functioning in their own little world and shutting out the rest of life. This […]
Every Day is a School Day Read More »
Your day at the front desk is going along well with a lot of really nice clients or patients who are very appreciative of the terrific service and care they have received. Then suddenly, the calm and peace is ripped apart by an angry client, whether on the phone or in person. This is never
Handling an Angry Patient Read More »
Practices have their doors open to the world usually, and all manner of people can choose to walk through those doors. And it would probably be fair to say that there is a certain percentage who you do not have instant chemistry with, right? Sometimes they are intensely shy, sometimes they look and smell unkempt,
Some people are hard to talk to! Read More »
Most patients or clients are not fickle. They have particularities and specific needs, and some are more challenging than others. The first appointment with them is of course crucial for the building of the relationship, but every appointment after that is just as vital. Besides patients moving on (new city) or passing on, here are
10 Reasons a Patient Would Leave You Read More »
Some healthcare professionals that I have met with over the last 24 years have protested using the word “sales” in relationship to the services they provide to their patients or clients. Instead, they use various euphemisms such as “treatment plan presentations.” Healthcare professionals often shun the idea of being a salesman because they associate the
Sales: Good Word or Bad Word? Read More »