Handling an Angry Patient
Janice
03/03/2016
Your day at the front desk is going along well with a lot of really nice clients or patients who are very appreciative of the
dealing with angry
Keeping Your Chin Up!
Janice
09/09/2014
Doctor, the reception computer just burst into flames and there’s no back-up. Hey boss, half the day just cancelled or rescheduled their appointments. Sorry, but