Canadian RDTs are well primed to carry out the technical aspects of their profession. It’s taking care of business that seems the higher hurdle. With competition elbowing in and clients demanding ever more value for less money, and escalating costs for raw materials and equipment, and the price of continuing education increasing, it’s tough to
How do you attract more customers to your lab and become successful financially? Easy! Look at all your points of contact with your customers and work out how “the face of your business” can be improved. Who are the “faces of your business?” Obviously there is the receptionist who is both the face and the
A Fishing Story The Japanese love fresh fish. However, the waters close to Japan have not held many fish for decades. So to feed the Japanese population, fishing boats got bigger and went farther than ever. The farther the fishermen went, the longer it took to bring in the fish. If the return trip took
Just as products have a life cycle or shelf life, so do business owners and managers. You can go from the Fun Stage (when you first started up) to the final stage of “I hate my business and I want out” (which can go on for many years). The question is: Can something be done
In the current marketplace in Canada, there is a growing sense of change and uncertainty. Therefore, as the owner or manager of a business, more skill is required than ever before to maintain an even keel and efficient course to optimum productivity from your team players. You must give them a sense of security while
Have you ever sat down and figured out how many hats you wear in your business? Many lab owners are still running around wearing a dizzying number of the following hats: business owner; telephone answerer; greeter of clients; finance manager; salesperson; lab technician; trouble shooter; janitor; supplies orderer; marketing manager; bookkeeper; gopher, snow shoveler, window
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