Our optometric practice in Squamish, B.C. is mature, while the West Vancouver practice was purchased about 3 years ago. Regardless of age, they both had management problems – staff issues, scheduling issues etc. We felt powerless to address these items due to a lack of management training. We didn’t really know what to do, how to do it or assess and ensure the effectiveness of any measures we instituted.
AMI gave us a management system and the tools and training to become active managers. They instituted a system whereby we can measure the progress of individual segments of our practice, as well as the practice as a whole. We can watch for changes in our practice (good or bad) and then apply methods to address these areas on an ongoing basis. There is a huge difference in how effectively the practice is running now compared to a year ago.