practice management skills

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Crashing Income

The Wrong Thing to Do When Income is Down

A whole recession and economic dive can be started by just one foolish action that is the wrong thing to do. Businesses go bankrupt every day from this mistake. When your income is down, a natural instinct (and one often recommended by accountants) is to cut back on any expenditures that do not seem “vital”

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Shrinking or Expanding

Is your Practice Shrinking or Expanding?

Sweaters shrink. Bank accounts shrink. Waist lines shrink. Insurance coverage shrinks. But practices aren’t supposed to! There is a natural law about this: Nothing stays the same forever. It is common knowledge that things are either growing or they are shrinking. As an example of what I mean, I met a 72 year old dentist

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Empty Drivers Seat

Empty Driver’s Seat?

Managing a practice is like driving a car. If you aren’t in the driver’s seat, who is driving it? You are also supposed to be the one selecting the direction. Even a GPS won’t help you get where you want to go if you haven’t put in the destination. As the practice owner, you must

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Going nowhere

Foot on the Gas, But Going Nowhere Fast?

Going 150 miles per hour as the practitioner, but can’t seem to get enough done outside of treating your patients? Do you ever feel frustrated by lack of time to manage the practice? Not getting where you want to go with the practice? Being the CEO of your practice as well as being a hands-on

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Plan

Making it Happen

Over the years I have seen some of the most brilliant ideas fail. The reason being that the planning to get the idea implemented was poor, incomplete or non-existent. Any idea or change should be planned out to ensure that it gets fully carried out. Once you have the idea or change, you must sit

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Taking things up a notch

Taking Things Up a Notch

Have you noticed that people are expecting more and better service for their money than ever before? And have you ever sat down with your team and worked out in detail how each aspect of your practice could give a little more or better service to your patients or clients? The practices or clinics that

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You Know You Are A Micro Manager If…

you worry about what to do about the squeak in the cabinet door in your office when you are at home you require every decision your staff make, even on the smallest detail, be brought to you for approval you personally keep close track of your supplies like how many rubber gloves are being used

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“I’m Not Interested, Thank You”

Empathy: The HEART of the Practice

Ever worked with someone who, upon hearing a misfortune that you just experienced, reacted by saying, “You’ll get over it, move on.” Or, “Life sucks, nothing you can do about it.” Or, “Really! You DO have a lot bad things happen to you, don’t you?” You could say that this person has “no heart.” Clearly,

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Computer Shopping 101

People have a lot of different attitudes towards computers: love ‘em, hate ‘em, tolerate ‘em, curious about ‘em, could care less about ‘em, break ‘em, use ‘em, kill ‘em, and so on. I personally hated ’em, while my husband Bob, our main consultant at AMI, is a computer guru who had worked years ago at

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Business leader consulting HR expert

Hiring the “almost perfect” staff

I have personally met with about 6000 healthcare professionals across Canada to analyze their practices, and our staff have done extensive work with over 1,400 of them (including more than 150 Denturists) to train them as executives and help them improve their practices. Some facts we have observed are: there are no perfect bosses; there

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new patients

Reactivations: Practice Management’s Most Neglected Tool

Basically, your practice is a two cylinder engine: it runs on new business and repeat business. You should be consistently advertising and, as a result, getting new patients. Much of the time, this is all you need to do along with a strong recall system. However, if your scheduling book is not full enough, an

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Buying or Selling A Practice

Establishing the value or worth of a practice is a complex matter. There are more than 30 ways in which to calculate the value of a business and in fact there is a specialty certificate for accountants which deals specifically with this. A practice, no matter how it has been appraised, is only worth what

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